Desktop Support Technician - IT

Join Service Metal’s growing IT team and play a key role supporting technology across our corporate headquarters and warehouse operations. We’re looking for a Desktop Support Technician who enjoys solving technical challenges, supporting end users, and helping drive reliable technology solutions across multiple locations. Recent graduates and early-career IT professionals are encouraged to apply.

You’ll work 2 days per week from our Maryland Heights corporate headquarters and 3 days per week from our St. Louis warehouse.

What You’ll Do

Respond to all IT Help Desk communications to resolve issues Perform network troubleshooting issues Support Microsoft 365 administration and user account management Update internal users’ software and applications Work together as a team with the IT Department to accomplish goals Develop training material for employees on new hardware and software, If you are a passionate Desktop Support Technician looking to contribute to innovative projects and thrive in a collaborative environment, apply today.

B.S. in Computer Science, or STEM related education, or equivalent experience. Our team values real world experience Experience with managing devices remotely using Remote Desktop Sessions Familiarity with Windows operating systems and Microsoft 365 Experience with setting up basic LAN networks Ability to manage multiple priorities and competing deadlines in a fast-paced environment Able to work independently while collaborating effectively with team members A team player looking to accomplish company goals with hard work and a positive attitude Willingness to travel between 2 different sites

Maryland Heights Corporate Headquarters (2 days/week) Dedicated IT workspace in the main bullpen Sit-to-stand desks Modern breakroom and collaboration areas High-tech conference and training rooms Louis Warehouse (3 days/week) Dedicated office space within warehouse operations Direct collaboration with warehouse leadership and team members

Room to Grow

This role is built for advancement and learning a variety of skills through hands-on experience. We offer cross-department collaboration, ongoing training, and career development paths as our IT team continues to grow., Company-paid Medical, Dental, Life, and Disability Insurance after 90 days Company-funded Health Reimbursement Arrangement (HRA) 401(k) with 3.5% company match Annual profit-sharing after one year Paid Time Off starting Day One Paid holidays, floating holiday, and paid parental leave Performance-based bonus opportunities Free financial advisor access, Pay: $24.00 - $32.00 per hour

Founded in 1954, Service Metal is a privately held Master Distributor of industrial pipe fittings, valves, and flanges, voted a Top Workplace in 2024, 2025, and 2026. We’re a nationwide team that stays connected across our locations, all working toward one goal: making the customer experience easier and faster through excellence, integrity, and efficiency.