On-Site IT Support Engineer

• Provide first and second-line on-site IT support to employees, operational teams, and end users.
• Diagnose and resolve hardware, software, and network-related issues efficiently.
• Install, configure, maintain, and troubleshoot desktops, laptops, printers, mobile devices, and other IT equipment.
• Support Microsoft 365, Outlook, Windows operating systems, and business applications.
• Manage user accounts, password resets, permissions, and access through Active Directory and Microsoft Entra ID.
• Provide IT support for new starters, including equipment setup, account creation, and onboarding.
• Maintain accurate IT asset inventories, support tickets, and technical documentation.

Match-Day & Event IT Support

• Provide dedicated on-site IT support during match days, live events, and other major venue activities.
• Ensure critical IT systems and infrastructure are operational before, during, and after events.
• Troubleshoot issues affecting ticketing systems, electronic point-of-sale (EPOS) terminals, Wi-Fi, and other event-related technologies.
• Respond quickly and effectively to technical incidents during live events, minimising disruption to venue operations.
• Carry out pre-event IT checks and post-event system reviews to ensure operational readiness.
• Work closely with venue operations, hospitality, ticketing, and other departments to resolve technical issues.
• Assist with the setup and testing of temporary IT equipment and network connections for events.

Network & Infrastructure Support

• Troubleshoot LAN, WAN, Wi-Fi, VPN, and general network connectivity issues.
• Assist with maintaining network switches, wireless access points, and other networking equipment.
• Monitor and support network performance, reliability, and connectivity across the venue.
• Support the maintenance of servers, IT infrastructure, and associated systems.
• Assist with IT security, system updates, and routine maintenance activities.
• Escalate complex infrastructure issues to senior engineers or third-party support providers when required.

We are looking for a proactive, enthusiastic, and technically skilled On-Site IT Support Engineer to join our team at a busy, events-based venue.

This is an exciting opportunity to work in a fast-paced, dynamic environment, where IT plays a critical role in ensuring the smooth operation of match days, live events, and day-to-day business activities.

The successful candidate will be responsible for providing hands-on technical support, troubleshooting hardware and software issues, maintaining network connectivity, and ensuring IT systems remain reliable and operational during high-pressure events.

Due to the nature of the venue, flexibility is essential. The role will require working evenings, weekends, and flexible hours to accommodate match days, events, and operational requirements. You must be comfortable working under pressure, responding quickly to technical issues, and prioritising tasks to minimise disruption to venue operations.

This role offers an excellent opportunity to utilise and develop a broad range of IT skills in a unique and challenging environment, supporting end users, maintaining network integrity, and contributing to the successful delivery of major events.

We are looking for someone who is adaptable, dependable, solutions-focused, and confident working both independently and as part of a wider team., * Previous experience working in an IT Support Engineer, Desktop Support Engineer, or similar technical support role.

• Strong knowledge of Windows 10/11 and Microsoft 365.
• Experience troubleshooting desktops, laptops, printers, and peripheral devices.
• Good understanding of networking fundamentals, including TCP/IP, DHCP, DNS, LAN, and Wi-Fi.
• Familiarity with Active Directory and user account administration.
• Excellent troubleshooting, analytical, and problem-solving skills.
• Strong communication and customer service skills.
• Ability to work independently, manage competing priorities, and remain calm under pressure.
• A proactive and flexible approach to work, with a willingness to support the wider team.
• Availability to work flexible hours, including evenings, weekends, and match days, as required by the event schedule.

Desirable:

• Previous IT support experience within a stadium, sports venue, entertainment venue, hospitality environment, or other events-based organisation.
• Experience supporting EPOS systems, ticketing platforms, or event-related technologies.
• Knowledge of network switches, VLANs, wireless infrastructure, and firewall technologies.
• Experience with Microsoft Intune, Microsoft Entra ID, or other endpoint management solutions.
• Familiarity with IT service management tools and ITIL best practices.
• Relevant certifications such as CompTIA A+, Network+, Microsoft, or Cisco qualifications.

Working Environment & Flexibility

This is a fully on-site position based within a busy events venue.

Unlike a traditional office-based IT role, the working environment is varied and can be fast-paced, particularly during match days and major events.

The successful candidate must be comfortable adapting to changing operational demands and providing technical support when it matters most.

Flexibility with working hours is a key requirement, including the ability to work evenings, weekends, and occasional extended hours to support the venue’s event schedule.

• Competitive salary based on skills and experience.
• Opportunity to work in a unique and exciting events-based environment.
• Exposure to a broad range of IT systems, technologies, and infrastructure.
• Opportunities for professional development and technical progression.
• A supportive and collaborative team environment.
• The opportunity to play an important role in the successful delivery of match days and major events.

Pay: From £30,000.00 per year