Learning Management Systems Coordinator - (California Residents Only)

POSITION SUMMARY: The Learning Management Systems Coordinator is responsible for the administration, support, governance, and continuous improvement of the organization’s learning management systems (LMS) and related digital learning platforms. As part of Technology & Information Services (TIS), the position serves as the primary technical and administrative owner of the LMS environment, managing system configuration, access and permissions, integrations, troubleshooting, testing, documentation, vendor coordination, and support processes.

Working closely with the Advisor of Online Instruction, academic and program leadership, and other TIS staff, the Coordinator translates instructional and operational needs into reliable and sustainable technical solutions while identifying opportunities to improve platform usability, workflows, integrations, and the overall user experience. The position provides technical expertise and platform administration while instructional and program leadership own responsibility for curriculum, instructional methodology, online pedagogy, staff supervision, and program management.

This position combines technical application administration and stakeholder collaboration in support of the organization’s Mission and Guiding Principles.

ESSENTIAL FUNCTIONS and Responsibilities:

LMS Administration & Governance

1. Serve as the primary technical and administrative owner of the organization’s LMS and related digital learning platforms, associated systems, and integrations.

2. Administer and maintain LMS configurations, organizational structures, academic terms, courses, roles, permissions, security settings, and other platform-level settings in accordance with organizational requirements.

3. Coordinate course and user lifecycle processes, including provisioning, enrollments, course creation and archival, access, roles, permissions, and administrative privileges in accordance with organizational security practices.

4. Safeguard student and staff data within the LMS environment in accordance with FERPA and applicable privacy and data-security requirements.

5. Establish and maintain LMS administrative standards, procedures, configuration records, and governance practices to promote consistency, reliability, security, and organizational continuity.

Continuous Improvement, Integrations & Planning

1. Evaluate system performance, stakeholder feedback, support trends, and organizational needs to identify and coordinate improvements to LMS functionality, usability, reliability, and workflows.

2. Provide technical expertise in configuring, testing, monitoring, and troubleshooting LMS integrations, including LTI and data synchronization.

3. Evaluate and coordinate LMS changes, integrations, and new functionality based on organizational needs, security, usability, and maintainability.

4. Monitor LMS and educational technology developments and participate in planning and projects involving platform improvements and integrations.

Support & Service Management

1. Serve as the escalation point for complex LMS issues and coordinate vendor support cases, technical investigations, and resolution of problems that cannot be addressed through established support processes.

2. Maintain support procedures, documentation, and escalation paths that enable common LMS issues to be resolved through established TIS support channels.

3. Analyze support requests and recurring system issues to identify root causes, support trends, and opportunities to improve platform reliability and reduce repeated support needs. Collaboration, Training & Documentation

4. Partner with the Advisor of Online Instruction, academic leadership, and program stakeholders to translate instructional and operational requirements into LMS configurations, course structures, templates, workflows, and technical solutions.

5. Provide technical expertise regarding LMS capabilities, limitations, integrations, and available solutions to assist stakeholders in evaluating needs, developing requirements, and making informed decisions regarding learning technologies.

6. Develop and maintain user guides, technical documentation, procedure and knowledge resources, and training materials related to LMS functionality, administration, and support.

7. Provide training for staff regarding LMS functionality, platform features, administrative processes, and appropriate system use, coordinating with instructional leadership when training involves instructional methodology, course design, assessment practices, or online pedagogy.

8. Perform other related duties as assigned, consistent with the scope and level of the position., This position has no direct supervisory responsibilities. It may coordinate activities involving staff, vendors, project teams, and cross-departmental working groups related to learning management systems and instructional technology initiatives, but does not carry hiring, evaluative, or disciplinary authority.

• Bachelor’s degree in Information Technology, Education, Business, or a related field, or an equivalent combination of education and professional experience., * Minimum of two (2) years of experience administering, configuring, or providing advanced support for a Learning Management System or comparable enterprise application., * Knowledge of LMS administration, including configuration, user and course lifecycle management, roles and permissions, and security settings.

• Knowledge of system integrations, including LTI and data synchronization between educational platforms.

• Working knowledge of PowerSchool Schoology Learning, Canvas LMS, Google Classroom, Google Workspace for Education, Student Information Systems, or similar educational technology platforms.

• Working knowledge of K-12 educational environments.

• Ability to troubleshoot complex application issues and coordinate vendor support cases to resolution.

• Ability to translate instructional and operational requirements into technical configurations.

• Ability to develop and maintain technical documentation, user guides, training materials, and knowledge resources.

• Ability to handle confidential student and staff data in accordance with FERPA and applicable privacy and data-security requirements.

• Analytical and problem-solving skills, including the ability to break down complex problems, identify root causes and underlying issues, and determine appropriate solutions.

• Ability to communicate technical information clearly to both technical and non-technical users.

• Ability to work independently, manage multiple priorities, exercise sound judgment, and complete assignments within established timeframes.

• Demonstrated integrity, professionalism, collegiality, and effective written and verbal communication skills.

Physical Demands: Requires frequent sitting, standing, walking, talking, and hearing in a standard office setting. Specific vision abilities required include close vision to read printed materials and a computer screen, with the ability to adjust focus. May occasionally lift and/or move up to 20 pounds. The noise level in the work environment is usually moderate.

Driver’s License/Insurability: Must possess a valid California driver’s license when driving is required for the position and be insurable under the Employer’s applicable insurance requirements. Employees who use a personal vehicle for Employer business must maintain legally required automobile insurance and provide evidence of coverage upon request.

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Parental leave
• Retirement plan
• Vision insurance