IT Support/Helpdesk 1st Line support

Due to the nature of this fantastic opportunity, we are seeking to hear from candidates who are extremely passionate about building a career within the IT and Technology sector.

We are an IT Support and Cyber Security company, based in Perth, Scotland. We support a broad customer base across all sectors of industry spanning the length and breadth Scotland and we are extremely passionate about providing the highest levels of customer service in the IT industry.

Due to growth, we are looking for a motivated and enthusiastic individual to join the growing business

Based in Perth, you will join a busy IT Support Company who are responsible for providing excellent technical support and guidance to businesses across Scotland. This is a hands-on technical position which offers both an excellent training package and career progression.

As an IT Support/Helpdesk, you will act as the first point of contact for customers who are reporting technical issues and faults. Your primary objective will be to identify and resolve client issues through effective diagnostics and troubleshooting. In this role you will be supported by an experienced IT professional., * Dealing with incoming faults in a professional, courteous manner over the phone and via email and where customer service is a high priority.

• Taking ownership of faults and managing them in a logical and methodical manner
• Conducting full and thorough diagnostics with end users to enable first point of contact fault resolution
• Ensuring all faults are progressed & cleared within expectation and agreed time frames - escalating internally if needed and appropriate
• Managing faults through their entire lifecycle from the first point of contact through to resolution, proactively keeping the customer informed of progress
• Diagnosing and resolving problems to the customers satisfaction & follow up
• Maintain and develop own knowledge and skills to assist with first time fault resolution
• Keeping the documentation up to date while also writing Standard Operating Procedures for repeated tasks
• Manage several scheduled tasks for customers, designed to ensure that the customers systems remain operational
• Dealing with suppliers and vendors for support, procurement, Invoices, and bills
• Procurement of IT software and hardware as and when required
• Other administration tasks as and when required
• Candidates should have a hunger to learn and develop themselves both personally and professionally
• Working at client’s premises from time to time as and when required

• Wide IT knowledge as demonstrated by relevant qualifications
• • Office 365, Azure, SharePoint, Exchange & various Windows and Mac platforms.
• • Knowledge of networks and configuration and understanding of Microsoft Server 2016, 2019,2022 AD, DNS, DHCP, Group Policy
• • Knowledge of computer hardware components and peripherals including, printers/scanners, basic switching, Firewalls, routing and WIFI knowledge essential, IP Config, Gateway, Subnet
• • Knowledge of supporting backup systems, Antivirus, EDR & email and browser issues Essential.
• • A quick learner who responds well to new tasks & ability to work under pressure
• • Well organised and able to work with a high degree of accuracy
• • Dependable, self-motivated and the ability to work independently
• • Good team player who can work productively with colleagues
• • Excellent communication skills - Telephonically and written
• • Willing to work towards further IT qualifications
• • Ad hoc jobs when required
• • A Full UK Driving Licence and access to a car would be beneficial
• • Positive and enthusiastic, * Bachelor’s (preferred)

Experience:

• IT Support: 1 year (required)
• Customer service: 1 year (required)

Job Types: Full-time, Permanent

Pay: From £26,000.00 per year