Data Center Operations Technician (5×8 / 7×24 Shifts)

• Shift Duration: 12 hours per shift (day or night)
• Monthly Shifts: 13 shifts per month
• Monthly Working Hours: Approximately 156 hours
• Shift Arrangement: Rotational shifts, including nights, weekends, and public holidays
• Rest Days: Scheduled according to the shift roster and applicable Dutch working-time regulations

About NewTimes Technologies B.V.

NewTimes Technologies B.V. is a Netherlands-based technology company providing ICT infrastructure, IT outsourcing (ITO), data center operations, and system integration services across Europe.

We support international enterprise customers with professional IT infrastructure services, data center operations, hardware maintenance, and on-site engineering support.

We are currently recruiting Data Center Operations Engineers (ITO) to provide on-site technical support for mission-critical data center operations in Amsterdam Schiphol., 1. Data Center Operations & Maintenance

• Provide on-site data center operational support according to established SOPs and SLA requirements.
• Perform routine inspections of server racks, network equipment, and data center infrastructure.
• Support daily data center operations, preventive maintenance, and scheduled maintenance activities.
• Maintain accurate operational records, inspection reports, and shift handover documentation.

1. Server Installation, Racking & Decommissioning * Perform physical installation, racking, unracking, and replacement of servers and IT equipment. * Install and connect power cables, network cables, and fiber optic connections. * Perform equipment labeling, cable management, and basic connectivity verification. * Support server deployment, hardware upgrades, equipment relocation, and decommissioning. * Follow safety procedures and customer requirements during all on-site activities.

2. Incident Response & Hardware Troubleshooting * Respond to hardware alarms, equipment failures, and operational incidents. * Perform initial troubleshooting of servers, storage devices, switches, and other data center equipment. * Diagnose common hardware issues, including power supply, hard drive, memory, fan, and network connectivity failures. * Replace faulty hardware components according to approved procedures and customer instructions. * Escalate complex technical issues to remote support teams or senior engineers.

3. Infrastructure Monitoring & Ticket Management * Monitor server status, hardware health, network connectivity, and infrastructure alerts using designated monitoring systems. * Identify abnormal conditions and respond promptly to monitoring alarms. * Receive, process, update, and close incident tickets and service requests. * Follow standard operating procedures (SOP), emergency operating procedures (EOP), and service level agreements (SLA). * Record troubleshooting activities, incident details, and resolution results accurately.

4. Remote Hands & On-Site Technical Support * Provide remote hands and smart hands support to remote engineering teams. * Perform physical checks, cable tracing, equipment restarts, and hardware replacements under authorized instructions. * Assist with server diagnostics, equipment testing, and basic network troubleshooting. * Coordinate with customer technical teams, vendors, and other on-site engineers. * Support emergency maintenance and scheduled engineering activities.

5. Shift Operations & Reporting * Participate in rotational day and night shifts according to the approved shift roster. * Ensure effective communication and handover between shifts. * Maintain daily operational logs, incident reports, and maintenance records. * Report critical incidents, operational risks, and unresolved technical issues to the Team Leader. * Ensure compliance with data center security, safety, and operational procedures.

• MBO Level 4, Associate Degree, Bachelor’s Degree, or equivalent practical experience.
• Preferred fields: Information Technology, Computer Science, Network Engineering, Electrical Engineering, or related technical disciplines.

Technical Skills & Experience

• At least 1 year of experience in data center operations, IT infrastructure support, server maintenance, or a related technical role preferred.
• Hands-on experience with server installation, racking, unracking, and hardware replacement.
• Basic knowledge of server hardware components, including HDD/SSD, RAM, PSU, fans, and network interface cards.
• Understanding of data center infrastructure, including server racks, power distribution, network cabling, and fiber optic connections.
• Basic networking knowledge, including TCP/IP, LAN, switches, and network connectivity troubleshooting.
• Familiarity with infrastructure monitoring systems, ticketing platforms, SOPs, and SLA processes.
• Experience with Dell, HPE, Lenovo, or other enterprise server platforms is an advantage.
• Familiarity with iDRAC, iLO, IPMI, or basic Linux commands is a plus.
• Ability to follow technical instructions, troubleshoot hardware issues, and work independently.
• Good communication, documentation, and teamwork skills.

Language Requirements

• Good working proficiency in English.
• Chinese (Mandarin) is a strong advantage for communication with international technical teams.
• Dutch is an additional advantage.

Other Requirements

• Must have valid authorization to work in the Netherlands.
• Must be available to work on-site at Amsterdam Schiphol.
• Must be willing to work rotational shifts, including nights, weekends, and public holidays.
• Physically capable of performing server installation, equipment handling, and other data center activities safely, using appropriate lifting equipment and assistance where required.
• Responsible, detail-oriented, and committed to operational safety and service quality.

Preferred Certifications

The following certifications are advantageous but not mandatory:

• CompTIA A+ / Network+
• Cisco CCNA
• ITIL Foundation
• VCA Basic Safety
• NEN 3140 (for relevant electrical safety activities)
• Relevant data center operations or server hardware certifications

• Gross Monthly Salary: €2,600 - €3,200, depending on experience, qualifications, and applicable employment requirements.
• Working Schedule: 13 shifts per month, 12 hours per shift (approximately 156 hours per month).
• 8% statutory holiday allowance.
• Night shift, weekend, and public holiday allowances according to the employment agreement and applicable rules.
• Overtime compensation where applicable.
• Paid annual leave in accordance with Dutch employment law.
• Training and professional development opportunities.
• Career progression to Senior Data Center Engineer, Team Leader, or Data Center Operations Supervisor.
• Opportunity to work in an international enterprise data center environment.