Key User

This organization is a global player in advanced supply chain solutions, using innovative automation and technology to support some of the world’s most successful companies.

To support a large, highly automated site in Heerlen, we are looking for a Key User to join the team.

In this role, you will provide first-line IT support, with a strong focus on the Warehouse Management System (WMS). You will help ensure the smooth running of operations in a dynamic, high-volume environment. You will act as a key link between operations and IT, supporting users and actively contributing to continuous improvement., * Ensure the correct and optimal use of the Warehouse Management System (WMS) on-site.

• Provide first-line support for the WMS, including troubleshooting system issues and managing IT tickets according to priority.
• Act as the main point of contact between operations, IT, and external partners for all WMS-related matters.
• Support warehouse users in working with WMS interfaces, processes, and improvements.
• Translate operational needs into functional system requirements.
• Test new system implementations, prepare and execute User Acceptance Testing (UAT) scenarios, and validate the results.
• Define KPIs and reporting to support operational performance.
• Prepare documentation, including Standard Operating Procedures (SOPs), explain new functionalities, and train end users.
• Initiate and implement continuous improvement initiatives within a large-scale, highly automated, high-volume operation., * The opportunity to work at a large, highly automated site within a leading organization specializing in logistics and supply chain solutions.
• Hands-on experience with advanced automation, systems, and WMS technology in a complex and dynamic operational environment.
• A role with significant responsibility and ownership, where your input directly impacts operational performance.
• A strong focus on personal development and career progression opportunities within a growing organization.
• A professional and collaborative working environment where you will work alongside experienced colleagues in logistics and technology.

• Experience in a similar role within a logistics environment.
• Experience with system implementations and continuous improvement initiatives.
• Hands-on experience with Warehouse Management Systems (WMS), preferably also with WCS and/or SCADA systems.
• Strong attention to detail, analytical skills, and problem-solving abilities.
• Solid knowledge of logistics and warehouse processes.
• Excellent knowledge of Microsoft Excel.
• Good command of the English language.
• Willingness and flexibility to work a rotating two-shift schedule (06:00-15:00 and 15:00-00:00), including Saturday morning shifts from 06:00-15:00 once every two weeks. You will receive a day off during that same week in return.