CDI - Data Analyst CRM H/F

Fixed-term contract

Position available as soon as possible Based in Paris 17

At the heart of the Clarins Brand Division, data plays a key role in understanding our customers and strengthening our Direct-to-Consumer strategy.

Reporting to the CRM Data Manager, you will turn large-scale data into clear, actionable insights to support customer understanding, CRM initiatives and product performance.

What you’ll do :

Mission 1: Data Analysis & Methodology

• Conduct data analysis leveraging SQL, statistical modeling and AI to answer business questions on customer behavior, CRM and product topics, in line with the Global Data Team’s priorities
• Apply the appropriate analytical approach and methodology to frame and structure each study
• Extract, clean and process data to ensure the reliability and relevance of the analysis
• Build clear data visualizations that make analytical findings easy to understand
• Present analysis results to business stakeholders, ensuring findings are clearly understood and usable

Mission 2: Dashboard Design & Development

• Build dashboards in Power BI, translating requirements defined with the Global Data Team into clear, reliable visualizations
• Structure data models and queries to ensure dashboards are accurate, scalable and easy to maintain
• Select the right KPIs and data visualizations to make insights easy to understand and act upon
• Collaborate with business stakeholders to gather needs, iterate on drafts and validate the final output
• Document dashboards and present them to business and technical stakeholders
• Maintain the backlog of requested evolutions and ensure the ongoing follow-up and maintenance of existing dashboards

Mission 3: Testing & Data Quality Assurance

• Conduct User Acceptance Testing (UAT) on Qlik and Power BI Dashboards, ensuring data reliability and functional compliance before release
• Support the Data Project Manager in checking and validating data across dashboards and analysis
• Identify, document and follow up on anomalies with technical teams
• Coordinate testing phases and timelines with technical teams to ensure on-time, high-quality releases

Mission 4: AI-Powered Efficiency

• Use AI to deepen and accelerate studies and analyses
• Test AI-powered tools in day-to-day work and share feedback with the Global Data Team to support the team’s adoption roadmap

• Curious, analytical and genuinely interested in new tools, methodologies and innovative ways of working.
• Rigorous and well-organized, with the ability to manage multiple deliverables and stakeholders in parallel.
• A strong communicator, able to adapt your message to different audiences and make complex topics easy to understand.
• Comfortable turning data into clear, impactful stories and presentations.
• A team player with excellent interpersonal skills and the ability to build strong relationships with different stakeholders.

You have :

• A Master’s degree in Data Analytics, Statistics or a related field, or equivalent experience.
• At least 3/5 years of experience in data analysis, ideally within a retail environment.
• Strong proficiency in SQL and a good understanding of statistical modelling techniques, such as segmentation and scoring.
• Proven experience in dashboard design and data visualization tools, ideally Power BI.
• A rigorous approach to data testing and quality assurance.
• The ability to leverage AI tools to enrich analyses and accelerate your work.
• Fluent English, both written and spoken

• Over 70 years of expertise in beauty and spa, with our Clarins and myBlend brands
• A caring and inclusive company culture: at Clarins, we believe our people are at the heart of our success. Discover our values and working environment on our Welcome to the Jungle page
• An attractive compensation package, including profit-sharing and incentive schemes
• Benefits: health insurance, pension plan, transportation, sports & culture, Works Council (CSE), product allocation, company restaurant, etc.
• Development opportunities and a rich training offer, including unlimited access to our Digital Learning platform
• A flexible working environment, with up to 2 days of remote work per week (after 4 months’ seniority)

À propos du Groupe Clarins

Référence mondiale du soin et du maquillage, le Groupe Clarins est avant tout l’incarnation d’une histoire familiale engagée, mue par sa passion pour l’innovation et son esprit d’indépendance. Labellisé B Corp, le Groupe affirme son engagement en faveur d’une beauté responsable. Sa raison d’être est de : « Rendre la vie plus belle, transmettre un monde plus beau ».

Présent dans plus de 150 pays, nous sommes aujourd’hui n°1 du soin en Europe et accélérons notre développement sur tous les autres continents, notamment en Asie et en Amériques.