Senior IT Specialist

TEAM NY is seeking a hands-on, highly organized Senior IT Specialist to help manage and improve internal IT operations and deliver critical technology projects. This role will work closely with the IT Operations team, project managers, business stakeholders, and external vendors to support Microsoft 365 administration, tenant migrations, mergers, endpoint management, cybersecurity, and complex technical support., · Administer and maintain the Microsoft 365 environment, including Entra ID, Exchange Online, Teams, SharePoint, OneDrive, Intune, Microsoft Defender, user licensing, and access controls.

· Lead and support Microsoft tenant migration, merger, consolidation, and integration initiatives, including identity, email, data, collaboration tools, devices, licenses, and security configurations.

· Partner with IT Operations, project managers, and business teams to plan, execute, document, and support internal IT projects and technology rollouts.

· Manage user onboarding, offboarding, role-based access, MFA, Conditional Access, group membership, and identity-security processes.

· Support endpoint management for Windows laptops, mobile devices, software deployment, patching, device compliance, endpoint security, and asset inventory.

· Serve as an escalation point for complex Microsoft 365, hardware, software, network, VPN, identity, and endpoint issues.

· Monitor and respond to security alerts, investigate incidents, and support phishing-response, compromised-account, and endpoint-remediation procedures.

· Maintain technical documentation, configuration standards, support procedures, asset records, and project documentation.

· Coordinate with vendors on support cases, licensing, renewals, purchasing, and implementation activities.

· Identify opportunities to improve IT processes, automation, security controls, user experience, and operational efficiency.

· Support backup, disaster recovery, business continuity, and recovery-testing activities.

· Mentor junior IT staff as needed and demonstrate the ownership, communication, and judgment expected of a future team lead.

The ideal candidate has strong Microsoft tenant and Microsoft 365 administration experience, can independently manage technical workstreams. This is an excellent opportunity for someone who enjoys solving complex technical challenges while helping scale IT capabilities in a fast-paced, mission-driven organization., · Has at least 2-3 years of hands-on IT administration, systems support, Microsoft 365 administration, or related experience.

· Has strong experience administering Microsoft 365 tenants, including Entra ID, Exchange Online, Teams, SharePoint, OneDrive, Intune, and Microsoft Defender.

· Has experience supporting Microsoft tenant migrations, mergers, acquisitions, tenant-to-tenant migrations, or Microsoft 365 environment consolidations.

· Understands identity and access management, MFA, Conditional Access, device compliance, endpoint security, software deployment, and licensing administration.

· Has experience managing and troubleshooting Windows devices, Microsoft applications, user accounts, networking, VPN, and endpoint-management tools.

· Can manage multiple priorities, communicate clearly with technical and non-technical stakeholders, and provide excellent internal customer support.

· Is organized, proactive, detail-oriented, and comfortable owning technical workstreams from planning through implementation and post-launch support.

· Demonstrates leadership potential, sound judgment, accountability, and a collaborative working style.

Nice to Have

· Experience supporting a healthcare, HIPAA-regulated, or other compliance-focused organization.

· Familiarity with Microsoft Purview, data protection, backup/disaster recovery, security incident response, and audit-readiness practices.

· Microsoft certifications in Microsoft 365, Azure, Intune, Security, or related technologies.

· Experience with IT automation, PowerShell, dashboards, reporting systems, or AI-assisted IT tools.

· Mandarin Chinese language skills.

Additional Information

· Candidates must be authorized to work in the United States without current or future sponsorship.

At TEAM Services Group, we believe in empowering individuals to live life on their terms. As a national leader in household employment and home care solutions, we champion the self-directed care model, giving seniors and individuals with disabilities the freedom to choose the caregivers and service providers who best fit their needs.

In 2024, TEAM NY joined the TEAM family, bringing its expertise in coordinating personal care for thousands of Chinese American, dual-eligible Medicare-Medicaid patients in New York City. As TEAM’s largest acquisition, TEAM NY is highly visible within the portfolio and is pursuing ambitious growth targets. Our work is mission-driven, and our team is committed to making a meaningful difference for the community.