Senior AWS Data Platform Support Engineer

This individual will serve as a primary technical support specialist for the application and its supporting AWS data services. You will be part of a team that supports AWS environments, including AWS Aurora database, S3-based image repository capabilities, imagery upload tools, system integrations, and business partner support for configuration and report generation., * Provide application software development and technical support services, supporting, analyzing and modifying application logic, data pipelines, and integrations

• Manage AWS Aurora database support activities, including schema and table changes, data validation, performance troubleshooting, and coordination of security updates
• Support the S3 image repository, imagery upload processes, API integrations, and vendor-delivered platform changes
• Code, test, debug and document software applications and configuration changes
• Analyze requirements, test and integrate application components, and ensure system improvements are successfully implemented
• Provide support to end users and engage with vendor partners to ensure effective use of the platform
• Set local or team-based standards for programming tools and techniques, including security guidelines
• Draft and maintain procedures and documentation for application and AWS platform support
• Manage enhancements to improve business performance, with emphasis on AWS Aurora database reliability, S3 image repository operations, and integration stability
• Handle incidents according to agreed procedures, investigate escalated incidents, and analyze causes to minimize recurrence
• Design, support and troubleshoot integration components and interfaces, including REST APIs, JSON-based integrations, and data replication pipelines

• Bachelor’s degree in business, computer science, engineering, management or other related field, or equivalent experience
• 8+ years of experience in related field
• 8+ years of experience with strong internal and external communication (customer-facing)
• Hands-on AWS Aurora (MySQL or PostgreSQL-compatible) administration: schema and table changes, data validation, and SQL performance troubleshooting
• AWS S3 administration beyond storage: access management, bucket policies, and operational support; image repository, media pipeline, or large-file upload experience
• Production support and ITSM mindset with experience working with vendors on platform changes

Required skills

• AWS Aurora database administration, troubleshooting, schema changes and table changes
• Relational database change management, data validation and SQL performance troubleshooting
• AWS S3 image repository administration, access management and operational support
• AWS security update coordination, IAM access controls and secure integration practices
• AWS Lambda development/support experience
• Python scripting and troubleshooting
• REST API and JSON integration experience
• SQL
• Git
• Linux
• Terraform / YAML
• IAM
• Ticketing/ITSM
• Advanced customer-focus skills
• Advanced accuracy skills
• Advanced risk-management skills
• Advanced oral and written communication skills
• Advanced interpersonal skills
• Advanced decision-making skills
• Advanced organization and prioritization skills
• Advanced meeting facilitation skills
• Advanced team-building skills

Nice-to-have / preferred skills

• DynamoDB and NoSQL
• Identity management concepts (JWT, SSO, OAuth/OIDC)
• CloudWatch monitoring and operational support
• Vendor management
• Incident management
• Jenkins/Stonebranch pipeline
• AWS Glue, Iceberg, and Parquet, Full-time position with ability to work variable schedules, long hours, and on-call as needed. Primarily office-based work with regular computer use.