Application Analyst I

The position is responsible for monitoring and maintaining the suite of client applications, referral Information systems, EHR vendors connectivity. This role involves ensuring the seamless operation and integration of these applications to support the effective exchange and management of health information. The Applications Analyst will work with members of the Customer Engagement Team to facilitate service requests for onboarding new clients with standard applications.

This position is eligible for remote work under the SYNCRONYS Remote Work Policy.

Application Implementation and Management:

· Support the implementation of improvements for integrated vendor solutions.

· Administer and oversee the operation of internal database solutions,

· Ensure applications are configured correctly and optimized for best performance and to run smoothly without issues.

· Manage service requests to onboard new customers.

· Manage user account creation, modification, and deactivation for assigned applications as Tier 2 support.

· Track and report on applications use, trends, and performance.

· Work closely with software vendors identifying requirements, design needed improvement features and best implementation approach to meet HIE users’ needs.

· Identify software applications and features that improve efficiency.

· Adapt applications and systems to changing organizational needs.

· Lead software installations, configuration, testing and validation to successful implementation.

· Monitor new software rollouts to prevent issues.

· Participate in the selection and evaluation of new software solutions development.

· Be the liaison between application vendors, key stakeholders, SMEs, and application users.

· Collaborate with project managers to develop application implementation project plans, and other cross-functional teams.

Integration and Interoperability:

· Ensure seamless data flow between different healthcare systems and applications.

· Support efforts to streamline enterprise processes through integration of systems and applications across the organization.

Security and Compliance:

· In collaboration with the HIE Operations team monitor the use and maintain the security of assigned applications in cooperation with the Privacy & Security Officer to ensure compliance with healthcare regulations and standards, including governance policies and procedures related to assigned applications and HIPAA.

· Ensure data security, implement secure coding practices, follow secure SMART on FHIR best practices and application safety set up with MFA and role-based access controls.

Troubleshooting and Support:

· Provide Tier 2 technical support for assigned applications, resolving issues related to application system functionality, performance, and user access.

· Collaborate with SYNCRONYS team and software vendors to troubleshoot and resolve complex problems.

· Provide solutions to user application issues and communicate them to relevant stakeholders.

System Upgrades and Maintenance:

· Perform regular updates and maintenance activities for all managed applications.

· Ensure systems are up to date with the latest patches and security measures.

· Assist the director in identifying and tracking new release target dates and deployments.

· Recommend upgrades or new installations.

· Produce and/or review software vendors test reports.

User Training, Usage, and Documentation:

· Maintain user manuals and training materials for assigned applications to ensure users can access the information they need efficiently.

· Develop and maintain documentation of requirements, gap analysis, design and process workflows, application architecture diagrams, configuration set up, interfaces, test reports, user acceptance, cutover and go-live plans, and status reports for assigned applications.

· Conduct train-the-trainer on assigned applications as needed for end-users and staff to ensure effective use of the applications.

· Participate in projects to improve the customer management database and reporting.

System Analysis and Reporting:

· Monitor the performance and usage of applications, providing regular reports and insights.

· Perform requirements gathering and analysis to support decision-making processes.

Assist in HIE Operations metrics tracking and reporting. Review and analyze performance to devise and communicate plans for improvement.

· Bachelor’s degree in Computer Science Information Systems Management, Healthcare Informatics, or related field or equivalent education/experience.

MINIMUM EXPERIENCE REQUIREMENTS

· Three years or more of experience in supporting and delivering software solutions and computer applications

· Experience with healthcare applications management and user support.

· Proficiency with relational database management.

· Experience with HIE systems such as Orion Health and population health solutions preferred.

· Project management experience in a healthcare IT setting.

· Experience in public health, health services, or related field preferred.

Knowledge of, and experience with, ITIL management tools and techniques preferred., * How many years of healthcare experience do you have?

Education:

• Bachelor’s (Required)

Experience:

• Applications Analyst: 3 years (Required)

• Dental insurance
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance