Data Center Technician

• This role supports overnight operations within a live enterprise data center environment, focusing on change management, incident response, hardware maintenance, and operational documentation.
• Responsible for executing scheduled changes, responding to incidents, and ensuring data center operations are performed accurately and in accordance with established procedures.
• Review scheduled maintenance activities, verify change approvals, and execute implementation plans through ServiceNow.
• Manage ServiceNow change tasks (CTASKs), including documenting activities, maintaining accurate timelines, updating work notes, and closing completed tasks.
• Perform hardware troubleshooting and break-fix activities, including server component replacements, disk drives, DIMMs, power supplies, and other hardware components.
• Coordinate and oversee vendor activities, including hardware installations, equipment decommissions, rack-and-stack operations, and maintenance.
• Monitor and respond to hardware, environmental, and infrastructure incidents, escalating critical issues to leadership and appropriate support teams.
• Maintain detailed documentation of data center activities, including hardware changes, incident timelines, equipment status, and completed maintenance.
• Prepare and distribute daily executive summaries outlining completed changes, incidents, and operational activities.
• Conduct shift handoffs with incoming and outgoing teams, communicating outstanding tasks, ongoing incidents, and multi-day maintenance activities.
• Collaborate with onsite technicians, remote data center teams, vendors, and other technical support groups.
• Ensure compliance with change management processes, operational procedures, and physical security requirements.
• Work independently when necessary, exercising sound judgment and prioritizing critical operational activities.

• Previous experience in data center operations, enterprise IT infrastructure support, hardware maintenance, or a related technical support environment.
• Experience with ServiceNow or equivalent IT Service Management (ITSM) ticketing systems, including ticket documentation, incident tracking, and change management.
• Strong documentation and administrative skills, including the ability to maintain accurate activity logs, change timelines, and operational reports.
• Understanding of change management processes, incident management, and Service Level Agreements (SLAs).
• Experience troubleshooting hardware issues, performing component replacements, or supporting enterprise server infrastructure.
• Ability to follow documented implementation plans, verify change approvals, and execute scheduled maintenance activities.
• Strong analytical, troubleshooting, and problem-solving abilities.
• Ability to communicate effectively with technical teams, vendors, stakeholders, and leadership.
• Strong organizational skills, attention to detail, and ability to manage multiple priorities.
• Ability to work independently with limited supervision and make sound decisions during incidents or emergency situations.
• Experience working in collaborative, team-oriented technical environments.
• Willingness and ability to work a consistent overnight schedule, Wednesday through Saturday nights.
• Ability to perform physical data center activities, including lifting equipment, working on ladders, and spending extended periods on the data center floor.
• Must be available to work onsite full-time.

Preferred Qualifications

• Previous experience working overnight shifts in a data center, NOC, or enterprise IT operations environment.
• Experience supporting diverse enterprise hardware platforms, including Dell, Cisco, or other server and networking equipment.
• Familiarity with Data Center Infrastructure Management (DCIM) tools, particularly Sunbird.
• Experience with SIEM tools, infrastructure monitoring, or environmental monitoring systems.
• Proficiency with Google Workspace or Microsoft Office for documentation, reporting, and team collaboration.
• Experience working in a change-controlled environment with Change Advisory Board (CAB) processes.
• Experience coordinating third-party vendors and overseeing hardware installations or decommissions.
• Basic scripting, automation, or AI-related technical knowledge.
• Demonstrated technical career progression, adaptability, and willingness to learn new technologies.