Mgr, EHR Applications

Manages team responsible for evaluating, recommending, planning, directing and coordinating information applications, systems and technologies to improve operations, clinical care, use of resources and billing and accounts receivables. Directs assigned groups, projects and activities. Responsible for hiring, performance reviews and personal development of staff., * Serves as primary liaison for the electronic health record applications/information system. Completes the functional design and directs the build of the applications. Manages all phases of assigned projects and coordinates personnel and other resources as required for the completion of the project. Coordinates all issues that arise. Directs work, provides feedback on performance, provides coaching and mentoring, onboards new employees and contributes to performance improvement plans when necessary.

• Directs stakeholders and SME’s in reviewing software changes. Coordinates software updates and changes. Directs the review and testing of new releases. Reviews requested enhancements. Collects information regarding potential system enhancement needs. Presents details of specifications as prepared by analysts. Analyzes data conversion needs.
• Works with vendor representatives, other IT teams and departments to ensure the system meets end-user needs. Coordinates in-depth analysis of workflows, data collection, report details and other technical issues associated with Epic software. Investigates preferred choices of end users. Responds to system technical questions.
• Analyzes business operations and implements LEAN operational improvements. Prioritizes and implements requested changes to the system. Analyzes new functionality in new releases to determine how it should be used.
• Develops and documents internal operational procedures to use in conjunction with EHR applications. Follows established change control processes and procedures for the system. Coordinates work across teams to meet URMC strategic goals.
• Coordinates with other applications and vendor support for successful completion of upgrades. Escalates as appropriate to leadership relative to URMC strategic initiatives.
• Develops integrated strategies and work plans. Manages completion of team activities as documented in the work plan. Directs and guides the activities of assigned staff, and in conjunction with the Project Director, participates in the recruitment, staffing decisions, performance evaluations and other personnel actions.
• Utilizes effective communication and problem-solving skills to meet customer needs. Creates structure that promotes teamwork, collaboration and a positive environment that welcomes debate and discussion.
• Models best practice for clinical and operational customers and others on the team, including precepting staff at all levels. Collaborates with operational governance in priority setting for URMC. Represents the department at the customer and organizational level.
• Other duties as assigned.

• Bachelor’s degree and 5 years of relevant experience required
• Or equivalent combination of education and experience
• 2 years of supervisory experience preferred

KNOWLEDGE, SKILLS AND ABILITIES

• Strong attention to detail, ability to develop creative solutions to complex problems and developed critical thinking skills required
• Ability to lead meetings, prioritize, resolve conflicts, maintain issues lists and work to a project plan required
• Strong communication and follow-up skills required
• Detail-oriented and an ability to probe for information to fully understand the needs of the organization and user community required
• Some familiarity with Meaningful Use (ARRA), TJC and HIPAA and Billing regulations preferred

LICENSES AND CERTIFICATIONS

• EPIC - EPIC Certification upon hire required

The referenced pay range represents the minimum and maximum compensation for this job. Individual annual salaries/hourly rates will be set within the job’s compensation range, and will be determined by considering factors including, but not limited to, market data, education, experience, qualifications, expertise of the individual, and internal equity considerations.

As a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better. Embedded in that ideal are the values we share: equity, leadership, integrity, openness, respect, and accountability. Together, we will set the highest standards for how we treat each other to ensure our community is welcoming to all and is a place where all can thrive., Located in western New York, Rochester is our namesake and our home. One of the world’s leading research universities, Rochester has a long tradition of breaking boundaries-always pushing and questioning, learning and unlearning. We transform ideas into enterprises that create value and make the world ever better.

If you’re looking for a career in higher education or health care, the University of Rochester may offer the perfect opportunity for your background and goals.

At the University of Rochester, we are committed to fostering, cultivating, and preserving an inclusive and welcoming culture and are united by a strong commitment to be ever better-Meliora. It is an ideal that informs our shared mission to ensure all members of our community feel safe, respected, included, and valued.