IT Technical Engineer (Des Moines, IA)

Are you passionate about technology, problem-solving, and helping others succeed? We’re seeking motivated Technology Engineers to join our Benefits & Protection Distribution IT team. In this role, you’ll help support, maintain, and enhance the technology solutions that enable our business and employees to perform at their best.

You’ll work closely with internal and external partners to troubleshoot issues, improve user experiences, and contribute to technology solutions that are secure, reliable, and effective. This is an excellent opportunity for someone early in their career who is eager to build technical expertise, gain exposure to enterprise technologies, and make a meaningful impact on a collaborative, high-performing team.

What You’ll Do

• Provide technical support to business partners through phone, email, chat, and other support channels.
• Troubleshoot and resolve hardware, software, device, and application-related issues.
• Partner with stakeholders to understand needs, document requirements, and help deliver technology solutions.
• Support the reliability, security, performance, and usability of business-critical systems and applications.
• Research, evaluate, and implement solutions to technical challenges in a fast-paced environment.
• Contribute to process improvements and knowledge-sharing initiatives that enhance team effectiveness and customer experience.
• Develop technical expertise through hands-on experience, training, and collaboration with experienced technology professionals.

Technologies You’ll Work With

• Microsoft Windows operating systems
• Microsoft 365 and Office applications
• Laptops, desktops, tablets, and mobile devices (iOS and Android)
• Microsoft Azure and Microsoft Intune
• Virtual desktop environments
• Enterprise and proprietary business applications
• IT service management and device support tools

Why Join Us

At Principal, you’ll join a team that values collaboration, continuous learning, innovation, and customer service. You’ll have opportunities to expand your technical skills, work across a variety of technologies, and build a strong foundation for future career growth within technology.

Our hybrid work environment combines the benefits of in-person collaboration with workplace flexibility, allowing you to learn from experienced teammates while developing your own professional and technical expertise.

• Bachelor’s degree in Computer Science, Information Technology, Engineering, Management Information Systems, or a related STEM field; or equivalent work experience.
• Previous internship, co-op, technical support, customer service, or technology-related experience preferred.
• Strong analytical and problem-solving skills with a desire to learn new technologies.
• Effective communication skills and the ability to explain technical concepts to both technical and non-technical audiences.
• Demonstrated ability to collaborate across teams and build positive working relationships.
• Strong attention to detail, organizational skills, professionalism, and commitment to confidentiality.
• Ability to lift and move technology equipment weighing up to 30 pounds.
• Willingness to participate in on-call support and occasional travel as business needs require.

What Will Help You Stand Out

• Experience providing customer or technical support in a professional, academic, or internship setting.
• Familiarity with Microsoft technologies, endpoint management, or mobile device support.
• Curiosity, adaptability, and a growth mindset.
• A passion for delivering great customer experience and solving technology challenges.

Salary ranges below reflect targeted base salaries. Non-sales positions have the opportunity to participate in a bonus program. Sales positions are eligible for sales incentives, and in some instances a bonus plan, whereby total compensation may far exceed base salary depending on individual performance. Actual compensation for all roles will be based upon geographic location, work experience, education, licensure requirements and/or skill level and will be finalized at the time of offer.

Salary Range (Non-Exempt expressed as hourly; Exempt expressed as yearly)

$55800 - $72000 / year

Time Off Program

Flexible Time Off (FTO) is provided to salaried (exempt) employees and provides the opportunity to take time away from the office with pay for vacation, personal or short-term illness. Employees don’t accrue a bank of time off under FTO and there is no set number of days provided.

Pension Eligible

Yes

Work Environment

This role is located in Des Moines and offers in-office, hybrid (blending at least three office days in a typical workweek) work arrangement. During the training period the role will be in the office 5 days/week. Hours covered are 7:00 a.m. to 6:00 p.m. CT.

Work Authorization/Sponsorship

At this time, we’re not considering candidates that need any type of immigration sponsorship now or in the future or those needing work authorization for this role. (This includes, but is not limited to students on F1-OPT, F1-CPT, J-1, etc.)

Nonimmigrant Workers (https://www.uscis.gov/working-in-the-united-states/temporary-nonimmigrant-workers) and Green Card for Employment-Based Immigrants (https://www.uscis.gov/green-card/green-card-eligibility/green-card-for-employment-based-immigrants)

At Principal, we value connecting on both a personal and professional level. Together, we’re imagining a more purpose-led future for financial services - and that starts with you. Our success depends on the unique experiences, backgrounds, and talents of our employees. And we support our employees the same way we support our customers: with comprehensive, competitive benefit offerings crafted to protect their physical, financial, and social well-being. Check out our careers site (https://www.principal.com/about-us/careers) to learn more about our purpose, values and benefits.