Technical - Product Owner-Hybrid

· The Technical Product Owner III is responsible for maximizing the value of internal platform products by translating the needs of engineering teams into well-defined, prioritized backlog items.

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· This role sits within the KFC US Solutions Architecture team and supports the platform capabilities that underpin KFC’s digital operations, spanning restaurant-facing ordering systems, cloud infrastructure, developer tooling, and systems integration.

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· The role partners closely with platform engineering to improve developer experience, enable self-service and automation, and ensure platform capabilities are adopted, usable, and aligned to business and engineering priorities., · Support and contribute to the product roadmap for internal developer platforms (CI/CD (Continuous Integration/Continuous Deployment), infrastructure, observability, automation tools) supporting KFC US.

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· 1-2+ years of experience in product management or technical product ownership.

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· ~3 years of experience working on technical products for technical users (engineers, developers, IT teams).

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· Experience owning and managing a product backlog in an Agile environment.

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· Experience with user research, requirements gathering, and translating needs into product deliverables.

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· Familiarity with product metrics and measuring adoption or outcomes.

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· Ability to collaborate effectively with engineering and cross-functional stakeholders.

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· Bachelor’s degree in any field (technical degree preferred but not required)., n

· Experience with developer tools, internal platforms, or infrastructure-related products.

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· Familiarity with CI/CD pipelines, cloud infrastructure, DevOps, or SRE concepts.

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· Exposure to automation, self-service platforms, or workflow tooling.

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· Technical background or prior hands-on experience working closely with engineers.

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· Experience contributing to developer experience or productivity initiatives.

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· Product management certifications or formal product training.

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· Experience in a consumer-scale digital platform environment such as QSR (Quick Service Restaurant), retail, or high-transaction systems.

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· Familiarity with restaurant technology or POS (Point of Sale) systems.

· Own and manage the product backlog, translating customer needs into clear epics, user stories, and acceptance criteria.

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· Track and report on product metrics such as adoption, user satisfaction, operational efficiency, and productivity indicators.

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· Communicate product updates, prioritization decisions, and progress to cross-functional stakeholders.

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· Support planning, intake, and capacity management activities for platform initiatives.

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· Stakeholder Engagement**

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· Gather and represent feedback from internal engineering teams through interviews, surveys, office hours, and ongoing engagement.

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· Partner closely with engineering teams (SRE (Site Reliability Engineering), DevOps, Solutions Architecture) to balance product priorities with technical execution.

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· Collaborate with KFC brand product teams, the KFC brand SRE team, Byte platform engineering, and enterprise cloud and security teams.

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· Platform Adoption & Automation**

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· Support adoption of platform capabilities through customer-focused prioritization and clear communication.

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· Contribute to self-service and automation initiatives that reduce manual support work and improve developer efficiency.

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\n, · Yum! Brands evaluate associates at this level against the following Smart Heart & Courage (SHC) behaviors.

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· People Grower: ** You share knowledge freely, create learning opportunities, and make the team around you better.

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· Influencer: ** You earn credibility through consistent delivery and clear communication. You bring people along rather than going it alone, and you build trusted relationships across teams.

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· Results-Focused: ** You take ownership of outcomes, not just tasks. You define what success looks like, execute with urgency, and follow through.

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In addition, this role requires:

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· Service orientation: ** treating engineering teams as customers of the platform and holding a high bar for their experience.

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· Clear prioritization communication:** stakeholders always understand what is being built, what is not, and why.

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What Does Success Look Like

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· Platform features and improvements are clearly defined, well prioritized, and delivered with high quality.

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· Engineering teams adopt platform capabilities and provide positive feedback on usability and value.

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· Backlog items are consistently ready for development with clear acceptance criteria.

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· Stakeholders understand prioritization decisions and feel informed and aligned.

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· Self-service and automation initiatives measurably reduce manual support effort.

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· Product metrics are tracked and actively used to inform decisions and improvements.

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· The Technical Product Owner III is viewed as a reliable, collaborative partner by engineering teams and stakeholders.

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