Transformation Lead

In April 2025, Barclays announced a long-term partnership with Brookfield Asset Management to grow and transform our payments acceptance business. Barclays and Brookfield are working to create a standalone entity, activated by Brookfield’s expertise in corporate carve-outs. While we continue to use the Barclaycard Payments (BPL) brand as a services provider, please note that this role is for the new standalone entity.

For more information on our partnership with Brookfield, please visit Barclays.com.

The Transformation Lead will be responsible for defining operational and customer strategy for a high-priority, greenfield divestment project. Determines whether to build from scratch or optimize existing capabilities, directly connecting process decisions to commercial P&L, cost, risk, and speed., * Greenfield Operations: Design and build scalable process and enterprise architectures from scratch.

• Build vs. Optimize Decisions: Evaluate current vs. new capability builds based on cost, risk, speed, and value.
• Digital Transformation: Design digital/AI-first customer service models (replacing phone/email) and optimize colleague journeys.
• Agile Execution: Translate operational designs into epics/sprints and partner with Product Owners to drive execution.
• Commercial Modeling: Link operational changes directly to P&L, track benefits, and adjust plans as business priorities shift.
• Change Management: Lead end-to-end change-from root-cause analysis through training and full adoption in a matrix model.

Problem-First Mindset: Uses data, root causes, and customer insights to define ambiguous problems before building solutions.

• Lean Six Sigma: Hands-on expertise in process mapping, waste elimination, and customer-centric metrics.
• Commercial Trade-Offs: Balances competing priorities across customer experience, employee experience, cost, risk, and value.
• Agile Portfolio Management: Proven experience driving complex project portfolios across large matrix organizations.
• Digital & CX Expertise: Deep background in digital customer journeys, CRMs, or Salesforce (experience with digital leaders like Amazon/John Lewis is a plus).
• Stakeholder Alignment: Drives authentic buy-in across teams rather than following a checklist approach.
• Payments Knowledge (Optional): Exposure to payments and payment gateways is preferred.

As a contract employee of Randstad Sourceright, you’ll receive a wide range of financial and personal benefits. There’s enrolment in a pension plan (after 12 weeks on assignment) and holiday pay. You’ll also get 24/7 access to an Employee Assistance Programme, designed to help you deal with any problems that could be affecting your home or work life. Plus, there’s discounts at heaps of high street shops, restaurants and entertainment - from Asda to Zizzi Italian restaurants.

Barclays is a British universal bank. It is diversified by business, by different types of customers and clients, and by geography. Barclays businesses include consumer banking and payments operations around the world, as well as a top-tier, full service, global corporate and investment bank, all of which are supported by its service company which provides technology, operations and functional services across the Group.

Values

Everything Barclays does is shaped by its five values of Respect, Integrity, Service, Excellence and Stewardship. The Barclays values inform the foundations of its relationships with customers and clients, but they also shape how Barclays measures and rewards the performance of colleagues. Simply put, success is not just about what you achieve, but about how you achieve it.

Diversity

Barclays aims to foster a culture where individuals of all backgrounds feel confident in bringing their whole selves to work, feel included and their talents are nurtured, empowering them to contribute fully to Barclays vision and goals.