Enterprise Observability & Monitoring Engineer

AEP is seeking an experienced Enterprise Observability & Monitoring Engineer responsible for the design, administration, automation, integration, and support of AEP’s enterprise monitoring platforms, with primary focus on Dynatrace and secondary responsibility for SolarWinds. This role serves as the technical subject matter expert for Dynatrace Application Performance Monitoring (APM), Real User Monitoring (RUM), Synthetic Monitoring, ActiveGate administration, application onboarding, observability engineering, monitoring automation, and ServiceNow integrations while also supporting enterprise SolarWinds network monitoring capabilities. The engineer will partner with application owners, cloud teams, infrastructure engineering, cybersecurity, operations, and business stakeholders to deliver proactive observability solutions across critical business applications, infrastructure, cloud platforms, and network environments. This position requires strong technical expertise in application performance monitoring, enterprise observability, monitoring architecture, automation, dashboarding, root cause analysis, ServiceNow integration, and production support within a large, regulated enterprise environment., * Administer and support Dynatrace production, non-production, and laboratory environments.

• Design and implement enterprise observability solutions for critical business applications.
• Lead onboarding of new applications into Dynatrace.
• Develop enterprise monitoring standards, dashboards, alerts, and health models.
• Improve observability maturity across the enterprise.
• Drive proactive detection and prevention strategies.
• Reduce monitoring gaps and improve service visibility.

Application Performance Monitoring

• Deploy and administer OneAgent technologies.
• Support ActiveGate infrastructure.
• Configure RUM and Synthetic Monitoring.
• Analyze application performance issues and bottlenecks.
• Support distributed tracing and service flow analysis.
• Provide end-to-end visibility across application ecosystems.
• Consult with application owners on monitoring best practices.

Monitoring Engineering & Automation

• Develop Dynatrace Extensions 2.0.
• Create custom monitoring for business applications, databases, and infrastructure.
• Automate monitoring deployments and onboarding processes.
• Develop self-service monitoring capabilities.
• Improve monitoring data quality and governance.
• Reduce manual administration through automation.

ServiceNow & Enterprise Integrations

• Support integration of Dynatrace, SolarWinds, and ServiceNow.
• Define monitoring requirements for automated incident creation.
• Support event correlation and ticket automation.
• Align monitoring solutions with CMDB standards.
• Enhance enterprise operational workflows.

SolarWinds Platform Support (Secondary Focus)

• Administer SolarWinds Network Performance Monitor (NPM).
• Support SolarWinds Network Configuration Manager (NCM).
• Maintain device onboarding and discovery processes.
• Support SNMP-based network monitoring.
• Assist with network dashboard and reporting solutions.
• Perform SolarWinds upgrades and maintenance.
• Support network operations visibility requirements.

Incident Response & Root Cause Analysis

• Participate in major incident and war room activities.
• Perform root cause analysis.
• Develop monitoring improvements resulting from incidents.
• Support enterprise operational response processes.
• Serve as technical escalation point for monitoring-related issues.

Governance, Risk & Compliance

• Support monitoring solutions subject to NERC CIP and compliance requirements.
• Maintain operational standards, procedures, and documentation.
• Support audit activities and evidence collection.
• Ensure monitoring solutions align with cybersecurity standards.
• Participate in change management and CAB processes.

• Bachelor’s Degree in Information Technology, Computer Science, Engineering, or related field.
• 5+ years supporting enterprise monitoring, observability, or performance management solutions.
• 3+ years of hands-on Dynatrace administration and engineering.
• Experience onboarding enterprise applications into monitoring platforms.
• Experience supporting large-scale application and infrastructure environments.
• Experience with ServiceNow integrations and enterprise operational processes.
• Experience with monitoring automation and scripting technologies.
• Working knowledge of SolarWinds NPM and enterprise network monitoring concepts.
• Experience supporting mission-critical production environments.

Dynatrace & Observability Technologies

• Dynatrace Administration
• Dynatrace SaaS / Managed
• OneAgent Deployment
• ActiveGate Administration
• Real User Monitoring (RUM)
• Synthetic Monitoring
• Application Performance Monitoring (APM)
• Dynatrace Extensions 2.0
• Davis AI
• Service Flow Analysis
• Enterprise Observability
• End User Experience Monitoring
• Business Service Monitoring
• Dashboard Development
• Alert Engineering
• Event Correlation

Enterprise Monitoring Platforms

• Dynatrace
• SolarWinds NPM, SolarWinds NCM, SolarWinds Network Insight
• ServiceNow Event Management
• Enterprise Monitoring Platforms

Cloud & Modern Technologies

• AWS Monitoring, Azure Monitoring, VMware Monitoring
• OpenShift Monitoring, Kubernetes Monitoring
• Container Observability, Hybrid Cloud Monitoring
• SaaS Monitoring

Infrastructure Technologies

• Windows Server Administration, Linux Administration
• VMware, DNS, Load Balancers
• SSL/TLS
• Active Directory
• Enterprise Authentication Services
• Network Infrastructure Fundamentals

Databases

• Oracle, SQL Server, PostgreSQL
• Database Performance Monitoring
• Database Connectivity Troubleshooting

Programming & Automation

• PowerShell, Python, Bash, REST APIs, JSON, XML, SQL
• Monitoring Automation, Infrastructure Automation

Integration Technologies

• ServiceNow, CMDB Integrations, REST APIs, Webhooks, SNMP
• Syslog, SAML, OAuth, LDAP

Leadership & Soft Skills

• Strong customer service and stakeholder management skills
• Ability to consult with application and infrastructure teams
• Strong verbal and written communication skills
• Exceptional troubleshooting capabilities
• Strategic thinking and problem solving
• Ability to lead technical initiatives
• Strong organizational and prioritization skills
• Self-directed and highly accountable
• Ability to mentor and guide junior engineers

What We’re Looking For:

Education requirements are listed below:

• Bachelor’s degree in computer science, engineering, or related technical field is required.

Work Experience requirement listed below:

• 10 years of relevant work experience is required. An equivalent combination of education and experience may be considered.

• Base salary
• Annual bonus
• Long-term incentive
• 401(k) match
• AEP Pension
• Comprehensive benefits package designed to support and enhance the overall well-being of employees.

At AEP, we’re more than just an energy company - we’re a team of dedicated professionals committed to delivering safe, reliable, and innovative energy solutions. Guided by our mission to put the customer first, we strive to exceed expectations by listening, responding, and continuously improving the way we serve our communities. If you’re passionate about making a meaningful impact and being part of a forward-thinking organization, this is the company for you!

Compensation Data

Compensation Grade:

SP20-009

Compensation Range:

$116,255.00 - $151,132.50