Pharmacy IT Specialist

You’ll look after the IT systems, data and digital tools that support our pharmacy services. You’ll be an internal product owner for the Pharm@Sea CRM, working with users and our development partner to shape, test and release improvements, and helping colleagues get the most from the system. You’ll also provide first-line IT support across our office and pharmacy sites, manage user access and hardware, and maintain the dashboards and reporting used by the management team and Board. You’ll need to be a calm, helpful problem-solver and a clear communicator, comfortable balancing planned work with incoming queries.

Key roles and responsibilities

• Act as internal product owner for the Pharm@Sea CRM, making sure it meets the needs of the service
• Capture user needs and write clear user stories and acceptance criteria
• Maintain an organised, prioritised backlog of system changes and improvements
• Plan and coordinate user acceptance testing (UAT), and recommend when releases are ready to go live
• Publish release notes and “what’s changed” updates, and help colleagues adopt new features
• Provide first-line support for the CRM and other pharmacy systems, including passwords, MFA, email and printers
• Log and track second- and third-line support tickets with our development partner and IT providers
• Support the installation and maintenance of pharmacy IT hardware
• Manage joiners, movers and leavers, setting up, changing and removing system access
• Carry out periodic access and password audits, and flag suspicious log-in activity
• Maintain IT asset records, user permission records and a simple support runbook
• Maintain and improve operational dashboards, and refresh the monthly KPI pack for management and the Board
• Run routine data-quality checks and provide clear analysis to support business decisions
• Deliver role-based inductions and refresher training, and keep quick guides and training videos up to date
• Build strong relationships with internal colleagues and external system suppliers, Our values are central to who we are. We’re looking for someone who will demonstrate them every day and bring a positive, can-do attitude.
• Positive: We engage with positive intent, seek to improve and celebrate success.
• Fair: We create equity and inclusion, and respect each other and our patients.
• Honest: We communicate openly, encouraging transparency and building trust.
• Dependable: We deliver consistent, reliable support to colleagues and patients.
• Accountable: We take ownership of everything we do, individually and collectively.

Why choose Pharm@Sea?

• Cutting-edge technology: We use the latest advances, including a dispensing robot and prescription tracking software, to give our patients a safe, efficient and high-quality service.
• Modern, flexible work environment: Our purpose-built pharmacy is a contemporary, flexible workspace where staff are free to innovate and help develop existing and new services.
• Professional development: We have a proven track record of in-house training and development, and as we expand we actively support our team members to progress.
• Making a difference: Your work will directly benefit our patients, our staff and the local community., * The post holder must not work outside their defined level of competence or outside defined SOPs, and should raise any concerns with their manager straight away.
• All staff who are members of a professional body must comply with its standards of professional practice and conduct.
• The post holder will have administrator-level access to systems and data, and must use this only for authorised work purposes.
• Some work outside normal hours, including weekends, may occasionally be needed to support system releases, upgrades or urgent issues.
• The post holder has a responsibility to themselves and others for managing risk and health and safety, and must work within policies and procedures.
• The post holder must keep all patient and Company information confidential, during and after employment, in line with UK GDPR and the Data Protection Act 2018.

Pharm@Sea is growing, and technology is at the heart of how we deliver our service. From our dispensing robot and prescription tracking software to our own Pharm@Sea CRM, our digital systems are central to the experience of our patients, customers and staff. To support this growth, we’re looking for an organised, technically capable Pharmacy IT Specialist to help us get the most from our systems and shape how they develop., Essential

• Good general standard of education, including English and Maths, or equivalent experience
• Experience providing first-line IT support to users, in person or remotely
• Experience working with data in spreadsheets or dashboards, using Excel, Power BI or similar
• Experience keeping accurate, well-organised records, such as support tickets, logs or asset registers
• Strong general IT knowledge, including Microsoft 365, Windows PCs, user accounts, email and printers
• Awareness of information governance, confidentiality and data protection
• A calm, patient and helpful manner when supporting users
• Clear communicator who can explain technical information in plain English
• Well organised, with attention to detail
• Comfortable with data, and willing to learn basic SQL
• Fluent written and spoken English, with good numeracy
• Able to work across our office and pharmacy sites as needed

Desirable

• A relevant IT qualification, such as CompTIA A+, ITIL 4 Foundation, or a degree or apprenticeship in IT, computing or data
• SCRUM product owner
• Training in Power BI, data analysis or Agile product ownership
• Experience of healthcare or pharmacy systems, ideally in a hospital or NHS environment
• Experience supporting a CRM or similar business system, including testing and releasing changes
• Experience working in an Agile team (Scrum or Kanban), using tools such as Azure DevOps or Jira
• Experience delivering user training or writing user guides
• Knowledge of APIs, system integrations, cloud hosting, networks and remote access (such as VPNs)
• Knowledge of cyber security good practice and NHS standards, such as the Data Security and Protection Toolkit (DSPT)

• Highly competitive salary based on experience
• Performance-related bonus
• Pension contributions
• Attractive benefits package
• In-house training and professional development
• Career progression opportunities as we grow
• Monday to Friday working pattern
• Annual leave entitlement, e.g. 20 days plus bank holidays, * Company events
• Company pension
• Cycle to work scheme
• Employee discount
• Enhanced maternity leave
• On-site parking