Help desk Operative

schedulers, engineers, and subcontractors to ensure timely completion of works. Raise purchase orders for ad-hoc maintenance requirements where necessary. Maintain accurate records, including job details, locations, photographs, and supporting documentation. Respond professionally to customer queries and provide regular updates on job progress. Monitor helpdesk inboxes and ensure all requests are actioned within agreed timescales. Build and maintain strong relationships with internal teams, clients, and suppliers. Support continuous improvement initiatives and contribute to operational excellence. About You To be successful in this role, you will have: Previous experience within a Helpdesk, Service Desk, Facilities Management, or Maintenance Coordination environment. Experience using CAFM systems such as Planon, Maximo, Concept, TRIRIGA, Concerto , or similar. Strong administrative and organisational skills with excellent attention to detail. Ability to manage multiple priorities in a fast-paced environment. Excellent communication and customer service skills. Good working knowledge of Microsoft Office, particularly Excel and Outlook. Experience working to Service Level Agreements (SLAs). A positive, flexible, and proactive approach to work. Desirable Experience Facilities Management or Property Services background. Experience coordinating engineers, contractors, or maintenance teams. Purchase Order processing experience. Knowledge of reactive and planned maintenance processes. If you have experience within Facilities Management, Helpdesk Operations, Service Desk Coordination, or Maintenance Administration and are looking for your next challenge, we’d love to hear from you. Guidant, Carbon60, Lorien & SRG - The Vertage Group Portfolio are acting as an Employment Business in relation to this vacancy. TPBN1_UKTJ