Connections Technician

• Managing the customer experience through the quotation and delivery of connections works.
• Designing cost-effective connection routes through information gained during site engagements.
• Planning and Co-ordination - Managing, alongside contractors, the execution of a variety of customer driven LV projects.
• Service Provider Oversight - Liaising with service providers to ensure correct resources are in place to enable projects to be completed on time and within budget expectations.
• Project delivery - Ensuring that customer driven projects are delivered to the required quality and safety standards, meeting business objectives and other project success criteria.
• Reporting - Provide timely and accurate updates on the status and progress of work in all required workstreams.
• Undertake any remedial work following stages of the project lifecycle to ensure that you have fulfilled the 10/10 experience for the customer.
• Work flexibility to attend evening and weekend customer appointments when required to meet the expectations of our customers.

An exciting opportunity has arisen for enthusiastic Connections Technicians to join our Domestic and Small Business Connections team., We’re excited to hear from candidates with a passion for our company and the industry and a desire to succeed., * Customer Service - Have the ability to demonstrate what great customer service looks like and how this can be applied to the provision of our connection’s service.

• Electrical Testing - Experience on domestic and/or industrial low voltage equipment to enable testing &interpretation of results.
• Effective Communicator - Be able to adapt your communication style to your audience, show empathy and build rapport, working well with our customers/stakeholders both internally and externally, in person, over the phone and via written communication.
• Excellent Project Management Skills - Be able to plan, organise and manage competing priorities of varying levels of complexity, using your own initiative.
• Team Player - Have a strong team working ethic. Be someone who works well in partnership with internal and external stakeholders to deliver results and maintain a quality customer service.
• Problem Solving - Have the ability to work through more complex situations, whilst identifying solutions, to ensure jobs are effectively delivered on time, to cost and meeting the needs of the customer.
• People Management Skills - Ability to liaise effectively, influence and build up strong working relationships with contractors, stakeholders and customers to deliver the activity required.

Essential Criteria:

• Maths and English at GCSE grade C/5 or above
• IT skills including use of Microsoft applications specifically Word & Excel
• Hold a Full clean UK driving licence

Other beneficial attributes/experience:

• Possess an ONC/HNC in Electrical Engineering or prepared to be working towards this qualification
• Basic understanding of the power distribution network
• Proven experience of project or financial management for delivering work within time and budget
• Understanding of Health, Safety & Environmental management IOSH
• Current/Previous authorisation on the power distribution network

In order to comply with our electricity distribution license, we have to ensure our colleagues are fit and proper to visit and enter our customers premises. Consequently, as this role may involve visiting and entering our customers premises, please be aware that the successful candidate will be subject to a basic Disclosure and Barring Service (DBS) check. Please confirm in our application if you are content for this check to be completed.

Applicants are considered on the basis of their suitability for the post irrespective of sex, marital status, sexual orientation, gender re-assignment, race, religion or belief, pregnancy or maternity, age or disability, in accordance with the Equality Act 2010. We are committed to providing a safe, respectful, and inclusive workplace for everyone. We operate a zero tolerance policy towards any form of harassment, discrimination, bullying, or victimisation-whether verbal, physical, written, or online.

Starting salary: £39,923, with progression to £51,396 (Industrial L3 pp7 - 12)

• Enrolment into our pension scheme
• 25 days holiday plus bank holidays (rising with length of service)
• Transport provision

The energy industry is advancing with investment in smart technology innovation and Northern Powergrid, as the company responsible for powering everyday life for 8 million customers across 3.9 million homes and businesses in the Northeast, Yorkshire and northern Lincolnshire, is at the forefront of delivering a power network that meets the region’s needs, now and in the future.