IT Helpdesk Engineer

• Deliver a consistently high-quality and timely response to critical and routine hardware, network, and operating system issues
• Troubleshoot and resolve system and network problems with confidence and professionalism
• Provide technical support to end-user clients, both remotely and on-site
• Monitor and maintain computer systems, networks, and data backups
• Install, configure, and support computer hardware, software, networks, printers, large displays, and conferencing equipment
• Carry out system audits to ensure compliance with company policies
• Set up user accounts, manage access rights, and handle onboarding and offboarding
• Take ownership of tasks and see issues through to resolution

We are only interested in applicants who demonstrate real ambition, a strong work ethic, and a genuine desire to develop their skills and progress within an expanding IT services business., * High levels of drive, enthusiasm, and motivation - attitude is critical

• A proactive mindset with a willingness to learn and take responsibility
• Full UK driving licence (on-site client visits are essential)
• Ideally based in or near Leicester
• Strong communication skills with the ability to explain technical issues to non-technical users
• Ability to work independently while also contributing positively to a team
• Excellent problem-solving skills and attention to detail

Desirable Skills & Experience

• Experience working as an IT Helpdesk Technician, ideally within an MSP environment, or recent completion of a recognised IT training programme
• Knowledge of:
• Computer hardware (including server configuration and installation)
• Networks, printers, firewalls, cybersecurity, web filtering, and proxies
• Microsoft server and desktop operating systems (including Exchange and macOS)
• Microsoft 365, Teams, SharePoint, and Azure
• Mobile device management (Windows, Android, iOS)

If you are genuinely motivated, enthusiastic about IT, and ready to work hard in a fast-paced environment, we’d love to hear from you.

We are a forward-thinking IT helpdesk support company and managed service provider based in Leicester, delivering high-quality remote and on-site IT support to a growing portfolio of business clients. We specialise in the deployment, management, and support of cloud-based products and services, providing reliable solutions to both critical and day-to-day IT challenges.

Due to continued growth, we are looking for highly motivated, enthusiastic, and driven IT Support Engineers to join our team, working from our offices at Grove Park, Enderby.