IT Support Analyst

• Provide friendly first-line and second-line support to colleagues across the business, in person and remotely.
• Assist the IT Director and Team with technology projects, system rollouts, testing, reporting and process improvements.
• Identify recurring issues and opportunities to improve reliability, security and the user experience.
• Building strong working relationships are built with colleagues and external support partners.
• Owning, managing and taking ownership of some specific IT related projects.

You may be a recent IT, computing or technology graduate taking your first step into the profession, or you may already have practical support experience. Either way, you will enjoy solving problems, helping people and learning how business technology works-while gaining broad exposure to the systems and projects that keep a busy organisation moving.

You do not need to know everything from day one, as training and guidance will be provided. We are looking for a technically curious person with a methodical approach, strong customer-service skills and the confidence to take ownership of specific projects. Previous IT support experience would be welcome, but enthusiasm, aptitude and a willingness to learn are equally important., * A genuine interest in IT, technology and solving practical problems.

• A methodical mindset, good attention to detail and the ability to troubleshoot logically.
• Familiarity with Windows, Microsoft 365, computer hardware and project management skills, gained through study, work or personal experience.
• The ability to organise priorities, manage several requests and take ownership through to resolution.
• Clear written and verbal communication skills, including the ability to explain technical information simply.
• A responsible approach to cybersecurity, data protection and confidential information.
• A degree, apprenticeship or qualification in IT, computing or a related subject is welcome, but equivalent skills, practical experience and strong potential will also be considered.