Federal Network Support Engineer (Tier 1) - Swing

Federal Network Support Engineer to provide foundational technical infrastructure and software services support for the Azure Core Networking team within Government Cloud environments. This role will support 24x7 operations (shift work) for critical networking infrastructure including ExpressRoute, VPN, and core network services across secure federal facilities. Work hours are 5P-1:30A ET, Operational Support

• Monitor capacity alerts and maintain ExpressRoute Direct port capacity for Enterprise Route Direct customers
• Perform port provisioning and generate Network Design Templates (NDT) for buildout activities
• Create seed files and execute post-build service configuration deployments
• Validate configuration settings before bringing services to production
• Support decom efforts for retiring network infrastructure
• Triage and escalate Livesite incidents, customer-reported issues, and deployment incidents

Documentation & Knowledge Management

• Update knowledge base with troubleshooting guides and lessons learned from incident resolution
• Contribute to PNAAS automation initiatives
• Document standard operating procedures for Tier 1 activities
• Maintain accurate records of configuration changes and deployment activities

Collaboration

• Coordinate with Microsoft’s partners (ATT, BT, Verizon, Equinix, etc.) for partner capacity onboarding per business needs
• Escalate complex issues to Tier 1.5/2 support following established protocols, Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM’s overall compensation and benefits package for employees.

• HS Diploma or GED; Bachelor’s Degree in Information Technology, Computer Science or a related field preferred or equivalent relevant experience.
• 2+ years of experience in network operations or technical support

Security Requirements

• Active Secret level clearance
• Able to obtain CJIS background check

Required Certifications (One or more)

• CompTIA Network+ CompTIA Security+ Azure AZ-900

Primary Job Specific Skills

• Basic understanding of networking fundamentals (TCP/IP, routing, switching)
• Familiarity with Microsoft Azure networking services preferred
• Experience with ticketing systems and incident management processes
• Strong troubleshooting and problem-solving abilities
• Excellent written and verbal communication skills
• Ability to work independently in a 24x7 operational environment
• Strong attention to detail and commitment to documentation standards
• Customer service orientation with ability to manage multiple priorities

Other Job Skills

• Knowledge of Microsoft Operating Systems and products that include Microsoft Windows, Windows Servers, Microsoft Office365 and SharePoint, Microsoft Teams.
• Applies standard methodology, techniques, procedures and criteria.
• Ability to troubleshoot and resolve basic/routine system hardware, software or networking related problems.
• Ability to communicate effectively, both orally and in writing and to translate technical terminology into terms understandable to non-technical employees.
• Strong customer service skills.
• Experience with cloud infrastructure, digital workspace, and storage technology a plus., The physical requirements described in “Knowledge, Skills and Abilities” above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, “light office duties’ or “lifting up to 50 pounds” or “some travel” required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions.

ASM Research, An Accenture Federal Services Company