Head of Technical and Operations

We are looking for a Head of Technical & Operations to take overall ownership of the technical side of our IT support business.

This is a senior role and we want this person to become the technical authority within the company. They will lead the technical team, own our technical standards and be responsible for making sure we are delivering IT to an exceptional standard to our clients.

We are looking for a person with a strong technical knowledge and a proven ability to lead and inspire technical support staff and communicate, engage and develop strong relationships with our clients and the rest of the team.

You will be responsible for

· The performance of the technical support operation.

· Technical standards and best practice across the business.

· The technical direction of the company.

· Cybersecurity standards and technical risk.

· The quality of solutions we recommend and implement for customers.

· Technical escalations and major incidents.

· Development and performance of the technical team.

· Technical projects and significant changes.

· Our core technology stack and relationships with key suppliers.

· Improving processes, documentation, standardisation and automation.

· Technical input into key customer relationships and larger opportunities.

Ideally, this person will have come from an MSP or IT support business and will understand the realities of supporting multiple customers, environments and priorities.

We would expect strong knowledge across areas such as:

· Microsoft 365

· Azure

· Intune and endpoint management

· On premise Active Directory administration and support

· Windows desktop and server environments

· Networking, firewalls, VPNs and Wi-Fi

· Cybersecurity

· Identity and access management

· Backup and disaster recovery

· General infrastructure and cloud technologies

· Commercial awareness

· Strong communication skills

· Leadership skills

Is this the right role for you?

Are you an experienced manager looking for a change and to join a company where you can make a difference? Are you an experienced level 3 technician with experience of working in an IT support business looking to take the next step into managing a team?

If so, and you are comfortable being the technical authority for an IT support company, we want to hear from you.

We are looking to bolster our client retention, increase the ease at which we can onboard new clients and ensure we are providing the very best levels of service to our clients. A review of our security stack will increase protection for our clients and allow for increased product penetration. A line by line review of what we do, and why we do it, will put us in the best place to grow this business. If you think that you can help to deliver the technical aspect of this, and are keen to share in that success that brings, this role might be for you.

Salary £45,000-£65,000 depending on experience, plus bonus.

Company pension, 28 days annual leave. Mon-Fri 0830-1730 are our core support hours.

Absolutely no agencies and no calls from potential applicants to the office; all applications for this job through this channel please.

Pay: £45,000.00-£65,000.00 per year

Established for 12 years, we are a small IT support company that has an excellent reputation for providing IT support to business clients. As part of our growth and evolution we are looking for somebody to help take this business to the next level.