2nd Line IT Support Engineer - £40,000 - City of London

As a 2nd Line IT Support Engineer, you’ll provide hands-on technical support to colleagues across the business, resolving escalated issues and helping to maintain a reliable, secure and efficient IT environment.

You’ll have the opportunity to work with Microsoft 365, Active Directory, Entra ID, networking, cloud services and endpoint technologies, while contributing to ongoing IT improvements and projects.

Your responsibilities will include:

• Providing 2nd Line IT support, taking ownership of incidents through to resolution.
• Troubleshooting Windows 11, hardware, software, networking and connectivity issues.
• Supporting Microsoft 365, including Exchange Online, Teams, SharePoint and OneDrive.
• Managing user accounts, permissions and access through Active Directory and Microsoft Entra ID.
• Assisting with device configuration, deployments and endpoint management.
• Diagnosing LAN, WAN, Wi-Fi, VPN and general network connectivity problems.
• Supporting security updates, patching and established IT security procedures.
• Working with colleagues and third-party providers to resolve technical issues.
• Contributing to IT projects, documentation and service improvements.

Are you an experienced 2nd Line IT Support Engineer looking for a role where your technical skills, personality and contribution are genuinely valued?

Top Tech Talent is recruiting on behalf of an established and successful organisation seeking a capable, friendly and proactive IT Support Engineer to join its experienced internal IT team in the City of London.

This is an excellent opportunity for someone who enjoys solving problems, taking ownership and working with a broad range of Microsoft technologies.

You’ll be joining a welcoming, supportive team where people work together, share knowledge and take pride in delivering excellent IT support.

We’re looking for someone who can make an immediate impact technically, but we believe personality, attitude and a willingness to help others are just as important as experience., You’ll already have solid commercial IT support experience and the confidence to handle everyday 2nd Line issues independently.

Essential experience:

• Proven experience in a hands-on 2nd Line IT Support or Desktop Support role.
• Strong knowledge of Windows 11 and Microsoft 365.
• Experience supporting Active Directory and Microsoft Entra ID.
• Familiarity with Exchange Online, Teams, SharePoint and OneDrive.
• A good understanding of TCP/IP, DNS, DHCP and VPN connectivity.
• Excellent troubleshooting skills across hardware, software and user access.
• Strong communication skills and a genuine commitment to helping people.

It would be advantageous if you also have experience with:

• Microsoft Intune and device management.
• Microsoft Azure, Windows Server or Group Policy.
• Endpoint security, firewalls or vulnerability management.
• IT infrastructure upgrades or technology deployments.
• Microsoft certifications or relevant professional training.

You don’t need to tick every desirable box. We’re more interested in someone with strong technical foundations, good judgement and the right approach to their work.

The Person

Technical ability matters, but so does the person behind the skills.

You’ll fit in well if you’re approachable, dependable and enjoy being part of a team. You take responsibility, communicate clearly and remain calm when problems arise.

You’re someone who doesn’t just close support tickets - you want to understand the problem, find a lasting solution and make life easier for the people you support., If you’re an experienced 2nd Line IT Support Engineer who enjoys working with people as much as technology, we’d like to hear from you.

• £40,000 annual salary.
• Permanent position with an established and successful organisation.
• Attractive employee benefits package.
• A welcoming, experienced and supportive internal IT team.
• Exposure to a broad range of Microsoft cloud, infrastructure and security technologies.
• Opportunities to develop your technical knowledge and contribute to IT projects.
• Paid travel where applicable.