Sr. Solution Architect

Supermicro is seeking a Sr. Solution Architecht with expertise in enterprise data centers, solution architecture, and customer-facing support. You will collaborate across engineering, product, and sales teams to optimize customer solutions, improve processes, and support modern AI infrastructure deployments., * Build credibility and trusted relationships with customers, ensuring positive and productive experience with Supermicro solutions.

• Develop and maintain reference materials, including user documentation, troubleshooting guides, scripts, surveys, process workflows and operational runbooks.
• Identify and improve internal processes to increase efficiency for customers and internal product teams.
• Collaborate with product, production, sales and field technical teams to represent customer requirements and technical needs.
• Partner with internal development teams to drive product and process improvements based on customer feedback.

• Bachelor’s degree in computer science, Information Technology or a related field.
• At least 8-10 years of experience in server management technologies, data-center operations, solution architecture, product management, software development, field support or a related role.
• Experience supporting Day 0 through Day 2 enterprise data-center operations.
• Experience with Redfish RESTful APIs and associated frameworks.
• Understanding of enterprise network topologies and security services such as LDAP and Active Directory.
• Experience architecting scalable, end-to-end digital infrastructure solutions for modern AI data centers., * Experience working in customer-facing technical roles for cloud-based software products.
• Strong understanding of consumer environments and troubleshooting methodologies.
• Solid understanding of;
• Kubernetes frameworks.
• Prometheus and infrastructure telemetry collection, monitoring and analysis.
• Good understanding of;
• ELK - Elasticsearch, Logstash and Kibana
• Experience working in a lab environment to validate solutions, troubleshoot issues and reproduce product defects.
• Possess Analytical Problem-Solving skills.
• Be a strategic thinker and willing to quickly adapt to IT industry trends and market.
• Results-driven, with experience supporting the solution lifecycle from requirements gathering and definition through architectural design, validation and implementation.
• Understanding of security testing principles and the ability to collaborate with specialist security teams.
• Exceptional communication and presentation skills are a must, able to collaborate effectively across internal and external business units.
• Strong understanding of server hardware architecture, networking, operating systems, HPC environments and enterprise storage technologies.
• Experience with Python scripting and Ansible playbooks for hardware configuration and deployment would be advantageous, along with a keen desire to develop and apply these automation skills.

Supermicro® is a Top Tier provider of advanced server, storage, and networking solutions for Data Center, Cloud Computing, Enterprise IT, Hadoop/ Big Data, Hyperscale, HPC and IoT/Embedded customers worldwide. We are the #5 fastest growing company among the Silicon Valley Top 50 technology firms. Our unprecedented global expansion has provided us with the opportunity to offer a large number of new positions to the technology community. We seek talented, passionate, and committed engineers, technologists, and business leaders to join us.