Specialist - Cloud Engineering

Provide quick and accurate solutions to the customers problems Meet all follow up commitments made with customers

Aligning with Customers business time represent Microsoft and communicate with customers via telephone remote assistance written correspondence electronic service in a timely manner according to the service level agreement

Analyze problems and develop solutions to meet customer needs may involve writing custom code

Participate in case triage meetings to share knowledge with other engineers and develop efficient customer solutions

Write technical articles and sample programs for Microsofts knowledge base

Manage the healthy progress of service requests Ensure escalating to senior and escalation resources at the right time with the right information

Collaborate on crossteam and crossproduct technical issues by working with resources from other groups and product team as needed to resolve customer issues

Effectively manage relationships with customers and other stakeholders while ensuring high customer satisfaction of the overall service experience

Experience of Exchange Online Mailflow

Knowledge of Exchange Online Protection

Knowledge of Microsoft Defender for Office 365

Basic Knowledge for Compliance features like Auditing Sensitivity Labels Data Loss Prevention

Knowledge of Mailbox Archiving and Retention policies and holds

Basic Knowledge of Email authentication policies SPF DKIM DMARC

Basic Knowledge of Content searcheDiscovery search

Time of operation:

This team will be in 24X7 shift model. Therefore, should be flexible to cover during holidays and weekends to accommodate MS roster.

Mandatory Qualification: Applicants must possess a current, valid U.S. Passport. Candidates who do not meet this requirement will not be considered. Skills

Mandatory Skills : Security and Compliance Other details

Actual compensation within the range will be dependent upon the individual’s skills, experience, performance and internal equity.

Benefits/perks listed below may vary depending on the nature of your employment with LTIMindtree (“LTIM”):

Benefits and Perks:

• Comprehensive Medical Plan Covering Medical, Dental, Vision
• Short Term and Long-Term Disability Coverage
• 401(k) Plan with Company match
• Life Insurance
• Vacation Time, Sick Leave, Paid Holidays
• Paid Paternity and Maternity Leave

The range displayed on each job posting reflects the minimum and maximum salary target for the position across all US locations. Within the range, individual pay is determined by work location and job level and additional factors including job-related skills, experience, and relevant education or training. Depending on the position offered, other forms of compensation may be provided as part of overall compensation like an annual performance-based bonus, sales incentive pay and other forms of bonus or variable compensation., Compensation range: $55,000.00 to $65,000.00 per year

LTM is an AI-centric global technology services company and the Business Creativity partner to the world’s largest and most disruptive enterprises. We bring human insights and intelligent systems together to help clients create greater value at the intersection of technology and domain expertise. Our capabilities span integrated operations, transformation, and business AI - enabling new ways of working, new productivity paradigms, and new roads to value. Together with over 87,000 employees across 40 countries and our global network of partners, LTM - a Larsen & Toubro company - owns business outcomes for our clients, helping them not just outperform the market, but to Outcreate it. Please also note that neither LTM nor any of its authorized recruitment agencies/partners charge any candidate registration fee or any other fees from talent (candidates) towards appearing for an interview or securing employment/internship. Candidates shall be solely responsible for verifying the credentials of any agency/consultant that claims to be working with LTM for recruitment. Please note that anyone who relies on the representations made by fraudulent employment agencies does so at their own risk, and LTM disclaims any liability in case of loss or damage suffered as a consequence of the same. Recruitment Fraud Alert - https://www.ltm.com/careers/recruitment-fraud-alert