IT Training Specialist

Learning Design and Development

• Analyse training needs and objectives, taking learners’ expectations and existing knowledge into account.
• Develop training schedules and delivery plans, including course duration, frequency, locations, external trainers and course structure.
• Design and update training materials, including learning modules, exercises, practical scenarios and the tools used.

Training Delivery and Facilitation

• Deliver training to customers across the UK, ensuring compliance with health and safety requirements and the safety of people and property.
• Facilitate and manage group dynamics in both face-to-face and remote learning environments, including e-learning.
• Handle the associated administrative and legal formalities, including training agreements, attendance or completion certificates, and other relevant documentation.

Learning Quality and Monitoring

• Keep up to date with developments in training methods and technology relevant to your area of expertise.
• Assess learners’ progress and monitor their development.

• A bachelor’s degree (or equivalent) in training and learning design, instructional design or educational sciences, with at least five years’ relevant experience.
• Strong knowledge of instructional design methods.
• Strong knowledge of training design and development methodologies.
• Proficiency in training delivery and group facilitation techniques.
• Proficiency in the use of training tools, particularly e-learning solutions.
• Very good knowledge of the relevant technical field and a broad general knowledge.
• Understanding of how a business operates and of the roles and activities associated with the relevant technical field.
• Very good knowledge of professional training regulations and legislation relating to group safety.
• Knowledge of configuring and installing end-user workstations.
• Basic knowledge of LAN/WAN networks, TCP/IP, proxies, HTTP, VPNs.

Soft skills

• Ability to work independently
• Adaptability
• Strong training and facilitation skills
• Excellent listening and communication skills
• Ability to manage and facilitate group dynamics
• Intellectual curiosity
• Flexibility and availability

SYSTEL SAS is a software company specialising in telecommunications solutions. Innovative and fast-growing, with over €16M in revenue and 115 employees, the company supports its customers in modernising their infrastructure and implementing high-performance technological solutions.

SYSTEL SAS also has two sister companies in France, JANUA and SEMANTIC EXPERTS (publisher of the JAGUARDS software), with a combined revenue of €2M and 15 employees.

In addition, SYSTEL SAS operates a UK subsidiary based in Yorkshire, SYSTEL UK, which generates €1.5M in revenue and employs eight employees.

Reporting to the HR Director, you will play a key role in delivering IT training to our customers, enhancing their knowledge and skills, and supporting the company’s growth and expansion into new markets