Technology Solutions Field Technician

As a Technology Solutions Field Technician, you will:

• Perform product repair and maintenance for GPS and Laser positioning products.
• Support our customers and manage all customer contact information within our software systems, mainly DBS (Dealer Business System).
• Install and fulfill service repair obligations promptly by managing service processes and adhering to written procedures.
• Provide technical support, training, and customer relations (both phone and in-person).
• Complete repairs are primarily in the field or at our facility.

• High School diploma or equivalent.
• Two-year Technical Degree or a minimum of two years of experience in electronics, mechanical, or optical service repairs.
• Previous experience with GPS and laser positioning software and hardware is highly desired.
• Experience in the mechanical field, ideally with heavy equipment, is desired., * Strong mechanical/electrical aptitude.
• Ability to prioritize work based on customer requirements while achieving service goals and objectives.
• Excellent verbal and written communication skills.
• Proficiency in computer skills, including Word, Excel, and Outlook.
• Ability to install programs, copy files, and download/upload upgrades to various equipment.
• Good time management and analytical decision-making skills.
• Ability to work with minimal supervision.

• 401(k): Match and employer discretionary contribution.
• Health Insurance: Two options are available, including an HSA with a dollar-for-dollar match of up to $1,200 per year.
• Dental & Vision Insurance: Comprehensive coverage options.
• Financial Access: Membership in a credit union is available.
• Insurance: Life Insurance, Short-Term Disability, and Long-Term Disability coverage.
• Educational Opportunities: Scholarships for employees’ spouses and children through the Ohio Machinery Education and Opportunity Foundation.
• Compensation: Base pay, annual bonus potential, and company success share bonuses.