Technology Operations Delivery Manager

Reporting to the Tech Operations Portfolio Manager, the Delivery Manager role is to co-ordinate the Tech department with delivering the IT elements of all group new store openings and refreshes across UK and EU. The role will also help support store closures and transition stores into support. The role is responsible to co-ordinate the end-to-end delivery of all IT elements for their allocated stores/projects.

Key Responsibilities

Accountabilities and Tasks:

To be responsible for the management of all elements of new stores for Tech across UK/EU

• Documentation and reporting to support the new store opening.
• Liaising with suppliers and ordering all kit to meet deadlines.
• Managing risks, issues, actions and decisions, escalating to management where necessary
• Assist with continuous improvement within Technology Operations new store opening team.
• Be responsible for regular comms to stores and stakeholders.
• Transition new and bespoke stores into Tech support.
• Oversee any issues within their given country
• Manage and gather requirements for New stores.
• Assist with power and data drawings including heatmaps.
• Assist Tech Ops colleagues with queries for new stores.
• Regular updates and communication to be provided on each store issue using issue log tool.
• Review 3rd party install work to ensure JD standard specification is being upheld.
• Oversee new store opening installs through to completion.
• Create and maintain store capex.
• Ensure all new store programme deadlines are met
• Manage and resolve all issues that arise pre and during retail handover.
• Liaising with the warehouse or 3rd parties to ensure IT kit is prepped configured and shipped as per requirements.
• Audit and maintain job sign off documentation and ensure that this is completed as part of every new store opening.
• Updating and continuation of management of the NSO Planner

• Excellent interpersonal skills.
• Excellent attention to detail, organizational, prioritization and time management skills
• A strong desire to learn new skills.
• Able to work to tight deadlines
• Problem solving skills within an IT environment
• Strong Customer Service ethos.
• “Can do” mentality.
• Aptitude for learning quickly and with minimal instruction.
• A flexible approach to the provision of support services to a dynamic, growing business
• Experience in using Word, Excel and PowerPoint
• A valid passport.
• Ability to liaise with, and relate to, a broad spectrum of individuals

Preferable

• Experience working in a retail environment.
• Experience working in a projects environment.
• Understanding of software tools such as Microsoft Project , excel and Visio.
• Understanding the business drivers (e.g. tangible, intangible benefits)
• Engineering experience but not essential as training is provided.