Junior IT & Networking Technician

Our client is a well-established food and drink manufacturer in North Yorkshire. As the business continues to grow and invest in its technology and network infrastructure, they are looking for a motivated Junior IT & Networking Technician to join their team and provide essential technical support across the organisation., * Provide first-line technical support to users across the business, escalating more complex issues where appropriate.

• Help diagnose and resolve hardware, software, connectivity, and basic network issues.
• Install, configure, and maintain PCs, laptops, printers, mobile devices, and network-connected equipment.
• Assist with user account management, password resets, access permissions, and new-starter setup.
• Support Microsoft 365 applications, cloud-based services, and collaboration tools.
• Monitor IT systems and network performance, reporting potential issues to senior IT staff.
• Support the setup and basic troubleshooting of switches, routers, wireless access points, cabling, and network connections.
• Assist with software deployments, updates, patch management, and routine system maintenance.
• Maintain accurate documentation for IT assets, network equipment, support tickets, and system procedures.
• Support cyber security initiatives and follow company policies for safe and secure use of IT systems.

• A strong interest in IT, networking, and technology, with a willingness to build practical skills.
• Basic understanding of computer hardware, operating systems, and network concepts would be beneficial, but full training will be provided.
• Good problem-solving skills and a logical approach to troubleshooting.
• Clear communication and customer service skills, with the confidence to support users at different levels.
• Ability to prioritise tasks, follow instructions, and manage workloads effectively.
• Good attention to detail, organisation, and record-keeping.
• A collaborative attitude, readiness to learn from senior colleagues, and commitment to developing within a junior IT and networking role.