Fundraising Database Administrator

Are you detail-driven, digitally confident, and passionate about delivering excellent supporter care? Join St Nicholas Hospice Care and play a vital role in helping us raise the funds needed to support people facing dying, death and grief across West Suffolk and Thetford.

As our Fundraising Database Administrator, you’ll be at the heart of our income generation team-accurately processing donations, maintaining our CRM database (Donorflex), and ensuring every supporter receives a positive and meaningful experience. You’ll work closely with colleagues across fundraising, finance, and marketing, helping to ensure all income is recorded, reconciled, and communicated effectively.

What you’ll be doing

• Processing and reconciling donations from multiple income streams
• Importing and managing data within our CRM system
• Administering Gift Aid and ensuring compliance
• Producing personalised supporter communications and thank-you letters
• Delivering excellent supporter care and responding to enquiries
• Supporting volunteers and contributing to wider fundraising administration, You’ll be part of a compassionate, collaborative team dedicated to making a real difference in people’s lives, ensuring every supporter feels valued and every donation counts.

Working for us:

As an employee you will receive the following benefits:

• Health Cash Plan & Wellbeing programme
• 25 days annual leave increasing to 29 with service (pro rata for part time employees)
• Enhanced Occupational sick pay scheme
• Access to a group pension plan or continuation of NHS Pension (subject to criteria)
• Life assurance
• Access to Blue Light Card scheme
• Social events (such as photography group, quiz nights, picnics and more)

• Experience working with a CRM system and managing data
• Strong administrative and data processing skills
• High attention to detail and accuracy
• Confident using Microsoft 365, particularly Excel
• Excellent communication and customer service skills
• Experience in a charity or fundraising environment is desirable but not essential

St Nicholas Hospice Care is a successful charity serving the local area of West Suffolk and Thetford. Every year we support nearly 2,000 local people, delivering care across multiple settings. Our services are not just for patients, but for their family and friends too, and include everything from specialist medical care to bereavement support and practical help.