IT Support Engineer

An excellent opportunity has arisen for an experienced IT Support Engineer to join our friendly and growing IT support company based in Leeds.

This is a hands-on technical role supporting a varied client base of businesses and residential customers. You will work from our Leeds LS14 office every working day, with regular travel to customer sites throughout Leeds and the surrounding areas. This is a fully office-based role. It is not remote and not hybrid.

We are particularly looking for someone with strong, practical Microsoft 365 administration experience. You should be comfortable taking responsibility for Microsoft 365 environments, troubleshooting problems and supporting users without needing constant supervision.

This is not an entry-level position. Applicants must have previous professional IT support experience., * Providing remote and onsite technical support

• Managing Microsoft 365 environments for business customers
• Creating and managing users, groups, mailboxes and licences
• Troubleshooting Exchange Online, Outlook, Teams, SharePoint and OneDrive issues
• Managing Microsoft 365 security settings and policies
• Troubleshooting Windows computers, laptops, networks and peripherals
• Installing and configuring new computers and equipment
• Answering technical support calls and managing helpdesk tickets
• Visiting customer premises to provide onsite support
• Keeping customers informed throughout support incidents
• Documenting work accurately and escalating issues appropriately when required

• A minimum of 2 years’ professional IT support experience
• Strong Microsoft 365 administration experience, including administering tenants for business users
• Exchange Online and Microsoft Entra ID administration
• Microsoft 365 user accounts, groups, licences and permissions
• Configuring and troubleshooting Microsoft Teams, SharePoint and OneDrive
• Using the Microsoft 365 Admin Centre, and good knowledge of Microsoft 365 security settings
• Excellent knowledge of Microsoft Windows desktop operating systems
• Diagnosing PC hardware and software faults; installing, configuring and repairing desktops and laptops
• Working with helpdesk or ticketing systems
• Fluent spoken and written English, with excellent communication skills. You will be on the phone to customers, visiting their premises and writing clear ticket notes every day

AI Knowledge - a Strong Advantage

We use AI extensively across the business, both in our own systems and in the solutions we provide to customers. A good, practical understanding of AI tools (for example Claude, ChatGPT or Microsoft Copilot), and how they can be used safely in a business, would be very advantageous. Please tell us about any AI work you have done in your application.

Desirable Experience

• Microsoft Intune, Conditional Access, Multi-Factor Authentication, Microsoft Defender
• Windows Autopilot and Azure services
• Microsoft 365 tenant migrations and Exchange mailbox migrations
• DNS configuration, including MX, SPF, DKIM and DMARC
• Networking, routers, switches, WiFi and VPN troubleshooting
• Apple macOS support
• Backup and disaster recovery solutions
• Previous experience working for an MSP or IT support provider, * Enjoys troubleshooting and solving technical problems
• Can investigate an unfamiliar problem rather than immediately escalating it
• Communicates clearly and confidently with both technical and non-technical customers
• Is organised and able to manage multiple support requests
• Can work independently while also contributing to the wider team
• Stays professional and calm when dealing with urgent problems
• Takes ownership of customer issues through to resolution
• Has a professional appearance and manner when visiting customers

Location and Travel

You must hold a full UK driving licence and be able to commute to our office in Killingbeck, Leeds LS14 every working day. Please only apply if you live within a reasonable daily commute of LS14 - we are not able to consider relocation or remote working., * This is a fully office-based role in Killingbeck, LS14, every working day, with no remote or hybrid working. Are you happy with that?

• Have you applied for a job with QLine IT before? If yes, roughly when?

Experience:

• professional IT support: 2 years (required)
• Microsoft 365 administration: 2 years (required)

Language:

• fluent English (required)

Licence/Certification:

• full UK driving licence (required)

Killingbeck, Leeds LS14 · Full time, permanent · Office based · £28,000 - £30,000 per year, depending on experience, Salary £28,000 - £30,000 depending on experience · Company pension · Bonus scheme · Free onsite parking · Paid breaks · Uniform provided · Employee discount · Referral programme · Additional 2 days’ annual holiday per year

Application Requirements

Please read the essential requirements carefully. If you do not meet all of the essential criteria, your application will not be considered and we will not respond to it. If you have applied to QLine IT before, please do not apply again - previous applicants will not be considered. You must have the right to work in the UK. The successful applicant will be subject to a DBS check.

If you have strong Microsoft 365 skills, an interest in AI, and would like to join a growing IT support company, we would be pleased to hear from you.

Pay: £28,000.00-£30,000.00 per year

Benefits:

• Employee discount
• On-site parking

Ability to commute/relocate:

• Killingbeck and Seacroft LS14 6FD: reliably commute or plan to relocate before starting work (required)