Remote Customer Solutions Specialist (FL, ID, MS, NC and NY Residents ONLY)

Ring Savvy Inc. is a 24/7 live answering service that provides professional call-handling solutions for businesses of all sizes, including law firms, HVAC companies, plumbing companies, and other organizations that rely on virtual receptionist services, * Set up new accounts based on client specifications

• Maintain client accounts and records within CRM systems and other databases
• Troubleshoot common issues that may arise with client accounts
• Contact current clients as needed to review and adjust their accounts
• Maintain accurate client records by updating account information
• Maintain a positive, empathetic, and professional attitude toward vendors, coworkers, and clients at all times
• Respond promptly to client inquiries
• Ensure client satisfaction by providing professional customer support
• Listen to client concerns and complaints to identify the underlying causes of problems
• Contact telephone service providers to complete account setup

We are seeking a detail-oriented and customer-focused Customer Solutions Specialist to join our team in a full-time, entry-level remote position. In this role, you will help set up and implement new client accounts, maintain existing accounts, and ensure clients receive the support they need to keep their services running smoothly

The ideal candidate is organized, dependable, comfortable communicating with clients and service providers, and capable of troubleshooting issues while managing multiple tasks in a fast-paced environment, * Excellent attendance and punctuality

• Previous customer service experience
• Experience with Zendesk or similar ticketing systems is a plus
• Ability to work effectively as part of a team
• Ability to multitask and manage multiple responsibilities
• Excellent written and verbal communication skills
• Exceptional customer service skills
• Ability to work efficiently in a fast-paced environment
• Strong organizational skills
• Excellent problem-solving and analytical skills
• Strong attention to detail
• Voice over Internet Protocol (VoIP) experience is a plus, * Associate degree preferred, * Customer service: 1 year preferred

• Starting pay of $24.00 per hour, with additional annual raises and bonuses
• Major medical coverage
• Dental plan
• Vision plan
• Supplemental insurance
• Employee Assistance Program (EAP)
• 401(k) retirement plan with company matching
• Employee wellness program, * 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off (PTO)
• Vision insurance, * 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance