Content Designer

We’re looking for a Content Designer to join a close-knit UX and Design team, working across a range of clients and digital services.

You’ll use research, data and user-centred design principles to create clear, accessible content that makes complex information and processes easier to understand. What you’ll be doing

• Create clear, engaging and accessible micro and long-form content across digital platforms.
• Use user research, data and feedback to inform content decisions.
• Work closely with User Researchers, UX Designers, Developers and other specialists.
• Understand user journeys and use content to improve the overall user experience.
• Work with Subject Matter Experts to ensure content is accurate and relevant.
• Present and explain your work to internal teams and client stakeholders.
• Continuously improve content based on user feedback, analytics and best practice.
• Ensure content meets accessibility, legal and regulatory requirements.
• Work independently as the Content Designer within a Scrum/Agile team.

• Previous experience in a Content Design or UX Writing role.
• Experience working with Government Digital Service (GDS) design principles.
• Strong understanding of User-Centred Design.
• Experience influencing and negotiating with senior stakeholders.
• Excellent written and verbal communication skills.
• Experience working with tone of voice, design patterns and style guides.

It would be great if you also have

• Experience working in an Agile or multidisciplinary team.
• Knowledge of Markdown or HTML.
• Experience working on public sector or regulated digital services.