Salesforce CRM Business Analyst

• Engage with business stakeholders to understand strategic objectives business processes challenges and opportunities
• Conduct workshops interviews and discovery sessions to gather and document business requirements
• Analyse current state processes and identify areas for improvement and optimization
• Define future state business processes and recommend solutions aligned with business goals
• Prepare business requirements documents BRD functional specifications user stories process flows and use cases
• Perform gap analysis impact assessments and root cause analysis
• Collaborate with cross functional teams including product engineering QA and operations teams
• Support solution design discussions and validate proposed solutions against business requirements
• Facilitate stakeholder reviews requirements signoffs and change management activities
• Assist in user acceptance testing UAT training and deployment activities
• Present recommendations and project updates to senior management and clients

We are seeking an experienced Business Analyst with a strong consulting background to work closely with business stakeholder’s product owners and technical teams to identify business challenges define requirements and drive transformational initiatives The ideal candidate should possess excellent analytical communication and stakeholder management skills with the ability to bridge business needs and technology solutions., * Bachelor’s degree in business administration engineering information systems computer science or a related field

• 5 years of experience as a Business Analyst preferably in consulting transformation or advisory engagements
• Experience working with enterprise applications such as CRM ERP CPQ CLM Salesforce platform.
• Strong knowledge of business process modelling and requirement management techniques
• Experience in Agile Scrum and Waterfall delivery methodologies
• Proficiency in tools such as Jira Confluence Visio Lucid chart Miro and Microsoft Office Suite
• Excellent stakeholder management and communication skills
• Strong analytical and problem-solving capabilities, * Consulting experience with Big 4 Global System Integrators or management consulting organizations
• Experience in digital transformation process optimization automation or enterprise application implementations
• Knowledge of industry best practices and business architecture frameworks
• Certifications such as CBAP PMIPBA Agile Business Analyst or Scrum certifications are preferred

Nice to Have

• Experience in Travel Hospitality Salesforce ecosystem Contract Management CLM CPQ Revenue Management or Digital Transformation programs
• Exposure to AI driven business process improvement initiatives, Mandatory Skills : Business Architecture, Business Process Design, Mapping, Salesforce Sales Cloud

LTM is a global technology consulting and digital solutions company that enables enterprises across industries to reimagine business models, accelerate innovation, and maximize growth by harnessing digital technologies. As a digital transformation partner to more than 750 clients, LTM brings extensive domain and technology expertise to help drive superior competitive differentiation, customer experiences, and business outcomes in a converging world. Powered by nearly 90,000 talented and entrepreneurial professionals across more than 30 countries, LTM - a Larsen & Toubro Group company - combines the industry-acclaimed strengths of erstwhile Larsen and Toubro Infotech and Mindtree in solving the most complex business challenges and delivering transformation at scale. For more information, please visit ., LTM is an AI-centric global technology services company and the Business Creativity partner to the world’s largest and most disruptive enterprises. We bring human insights and intelligent systems together to help clients create greater value at the intersection of technology and domain expertise. Our capabilities span integrated operations, transformation, and business AI - enabling new ways of working, new productivity paradigms, and new roads to value. Together with over 87,000 employees across 40 countries and our global network of partners, LTM - a Larsen & Toubro company - owns business outcomes for our clients, helping them not just outperform the market, but to Outcreate it. Please also note that neither LTM nor any of its authorized recruitment agencies/partners charge any candidate registration fee or any other fees from talent (candidates) towards appearing for an interview or securing employment/internship. Candidates shall be solely responsible for verifying the credentials of any agency/consultant that claims to be working with LTM for recruitment. Please note that anyone who relies on the representations made by fraudulent employment agencies does so at their own risk, and LTM disclaims any liability in case of loss or damage suffered as a consequence of the same. Recruitment Fraud Alert - https://www.ltm.com/careers/recruitment-fraud-alert