IT Operations Tech - Providence RI Area

The IT Operations Technician supports the Blue Mantis Technology Innovation Center (TIC) by preparing, configuring, imaging, and deploying endpoint devices while also assisting with warehouse operations. This role is ideal for a dependable, hands-on team member who is detail-oriented, willing to learn, and comfortable working in both technical and warehouse environments., * Ability to work onsite Monday through Friday, 8:00 a.m. to 4:30 p.m., at the Technology Innovation Center in Pawtucket, Rhode Island.

• Prepare, assemble, image, configure, test, clean, pack, and label laptops, desktops, and related IT equipment.
• Install operating systems, firmware updates, drivers, and approved software and managed services tools.
• Use endpoint deployment and imaging tools to complete standard and customer-specific device configurations.
• Perform basic hardware troubleshooting, warranty repair, and quality assurance checks, and clearly escalate issues when needed.
• Support warehouse operations, including shipping, receiving, inventory control, asset tagging, order fulfillment, and delivery of completed devices.
• Maintain accurate device, inventory, project, and quality records in accordance with documented procedures and ISO 9001 requirements.
• Meet agreed-upon turnaround times, quality standards, and customer requirements for configuration and installation projects. May be required to work onsite in a customer facing position as scheduled.
• Assist with enterprise migration projects, customer engagements, data center moves, and other technical or operational projects as assigned.
• Provide professional onsite support at customer locations when scheduled and follow all customer and Blue Mantis procedures., This is an onsite position based at the Blue Mantis Technology Innovation Center in Pawtucket, Rhode Island. Work is performed in a warehouse and office environment and may require flexibility to perform other duties as assigned.

• High school diploma or equivalent
• One to two years of experience with PC hardware, device deployment, imaging, inventory, warehouse operations, or a related field. A combination of relevant experience and demonstrated technical aptitude will be considered.
• Basic knowledge of Windows operating systems, PC hardware, and networking concepts.
• Ability to follow documented procedures, manage multiple priorities, and complete repetitive tasks accurately.
• Strong work ethic, reliability, attention to detail, and willingness to learn new technologies and processes.
• Ability to troubleshoot basic hardware and configuration issues and communicate problems clearly.
• Professional communication and customer service skills.
• Ability to work independently and collaboratively in a fast-paced team environment.
• Valid driver’s license and ability to travel throughout Massachusetts, Connecticut, New Hampshire, Maine, Rhode Island, and Vermont as needed. Non-local travel may be required up to 25%.
• Experience with endpoint deployment technologies such as SmartDeploy, Microsoft Deployment Toolkit (MDT), Microsoft Configuration Manager (SCCM), Microsoft Intune, Windows Autopilot, or similar tools.
• Experience with Microsoft Active Directory.
• CompTIA A+ or Network+ certification.
• Experience with inventory management systems, shipping and receiving, or IT asset lifecycle management.
• Experience with network cabling, switch configuration, disk arrays, enterprise migrations, or data center moves, * Ability to stand, sit, or walk for extended periods, including standing for up to eight hours.
• Ability to bend, squat, crawl, climb ladders, reach, stretch, carry, push, and pull equipment and boxes.
• Ability to regularly lift and move items weighing 10 to 70 pounds and occasionally assist with heavier items using appropriate help or equipment.
• Ability to communicate effectively and safely performs the essential functions of the position.

Blue Mantis is a cloud management, consulting, and integration firm that helps clients modernize their data center and IT operations and effectively use cloud technologies. Our vendor-agnostic approach and broad technical expertise enable us to design, deploy, and support modern IT environments.