1st Line IT Support

This is a fantastic opportunity for an enthusiastic IT professional looking for a varied, hands-on role where no two days are the same! You’ll play a key part in supporting colleagues across the business, include ticket and incident management, troubleshooting technical issues and getting involved in exciting IT projects, including system improvements and the integration of newly acquired businesses.

Working closely with the Head of IT and external IT providers, you’ll have the opportunity to take ownership of technical challenges, develop your skills and make a real impact across the organisation.

What will the role involve?

• Provide day-to-day IT support, investigating technical issues and ensuring timely resolution.
• Work closely with external IT providers to manage support tickets and ensure agreed service levels are met.
• Manage user accounts, access permissions, licensing and devices across Microsoft 365 and other business systems.
• Take ownership of the IT onboarding and offboarding process, including equipment setup and user access.
• Support exciting IT projects, system migrations and the integration of newly acquired businesses.
• Assist with day-to-day cyber security activities, including device compliance and potential security concerns.
• Identify recurring technical issues and recommend practical improvements.
• Maintain accurate IT records, including asset management, equipment allocation and support documentation.
• Provide on-site support at new office locations.

• Previous experience within an IT Support, Service Desk or similar technical role.
• Strong working knowledge of Microsoft 365, Exchange Online, Intune, Windows 11 and Entra ID.
• Good understanding of PC hardware, peripherals, networking and cloud technologies.
• Experience managing user accounts, access permissions and IT equipment.
• Familiarity with ticket management systems and working alongside third-party IT providers.
• A proactive problem-solver who enjoys taking ownership and seeing tasks through to completion.
• Excellent communication skills with the ability to support colleagues of all technical abilities.
• A positive, adaptable attitude and enthusiasm for learning new technologies.

• 26 days annual leave plus an additional day off for your birthday!
• Private medical options
• Pension contributions
• Cycle to work scheme
• Enhanced family leave
• Wellbeing support
• Company discounts, * Additional leave
• Casual dress
• Cycle to work scheme
• Employee discount

Harper Recruitment Group has been offering high-quality recruitment services across the East Midlands and beyond since 1987, specialising in recruiting business support professionals of all levels on a permanent, contract or temporary basis.