Information Governance Administrator

Opus People Solutions are recruiting on behalf of North Northamptonshire Council for an organised and proactive Information Governance Administrator to join their busy Information Governance Team. This is an excellent opportunity to gain valuable experience supporting statutory information requests within a public sector environment.

Working within a supportive team you will play a key administrative role supporting the management of Subject Access Requests (SARs), Freedom of Information (FOI) requests, Environmental Information Regulation (EIR) requests and Internal Reviews.

With around 100 requests received each month, this role is essential in ensuring cases are accurately logged, allocated, monitored and progressed within statutory deadlines.

As Information Governance Administrator, your typical duties will include:

Information Request Administration

• Monitoring and managing incoming requests received via shared team mailboxes
• Logging and acknowledging Subject Access Requests (SARs), FOI requests, EIR requests and Internal Reviews
• Setting up new cases on the WorkPro case management system
• Allocating cases to Information Governance and Data Protection Officers
• Maintaining accurate records and case files within the team’s systems
• Uploading, organising and managing documentation relating to requests

Workflow & Case Management Support

• Monitoring deadlines and tracking the progress of cases
• Chasing responses from service areas and stakeholders to ensure statutory timescales are met
• Issuing reminders and updates to request owners and service departments
• Escalating overdue responses where appropriate
• Supporting the team’s developing triage process to improve workflow management and efficiency

Team & Performance Support

• Producing routine reports and management information
• Assisting with performance monitoring and compliance reporting
• Supporting information governance projects and service improvements
• Providing general administrative support to the Information Requests Team
• Helping specialist officers focus on complex casework by managing the administrative aspects of requests

• Has previous administrative experience within a busy office environment
• Is highly organised and able to manage multiple priorities simultaneously
• Has experience maintaining accurate records and databases
• Can work confidently with sensitive and confidential information
• Has excellent communication and relationship-building skills
• Is proactive in following up outstanding actions and deadlines
• Is comfortable working independently and as part of a team
• Has strong IT skills, particularly Microsoft Outlook, Word and Excel

Desirable Experience

• Previous experience supporting FOI, SAR, EIR or complaints processes
• Knowledge of Data Protection or Information Governance principles
• Experience using case management or workflow systems, ideally WorkPro
• Experience within local government or the wider public sector
• Experience producing reports, statistics or performance information

Why Apply?

This position offers an excellent opportunity to develop your administrative and information governance experience within a highly respected public sector organisation. You’ll join a friendly and supportive team and gain exposure to data protection, information rights legislation and statutory request management processes.

If you’re an organised administrator with strong attention to detail and a passion for delivering high-quality support services, we’d love to hear from you. Apply today!