IT Engineer

Are you an experienced IT professional who enjoys solving problems, supporting people and taking ownership of IT systems?

Open Road is looking for a proactive, approachable and technically confident IT Support Engineer to join our team at our Head Office in Colchester.

We are a charity supporting individuals, families and communities affected by addiction, offending behaviour and disadvantage. Our staff and volunteers rely on effective technology to deliver vital services, and we are looking for someone who can help ensure our systems, equipment and digital tools work effectively.

This is an exciting opportunity for someone who enjoys variety and wants to make a real impact within an organisation.

About the role

As our IT Support Engineer, you will be our main internal IT contact, working closely with our external managed IT provider to keep our technology running smoothly, securely and efficiently.

You’ll be involved in everything from resolving day-to-day technical issues and setting up equipment to managing suppliers, supporting cyber security and helping us improve how we use technology.

This is a hands-on, varied role where you’ll have the opportunity to work independently, build relationships across the organisation and contribute to the development of our IT systems and strategy.

Your key responsibilities will include:

• Providing practical IT support to staff and volunteers, troubleshooting hardware, software and connectivity issues.
• Managing laptops, computers, mobile phones and other digital equipment across our services.
• Supporting and administering Microsoft 365, Teams, Outlook, OneDrive and SharePoint.
• Working with external IT, telephony and software providers to ensure effective service delivery.
• Supporting cyber security, data protection and our Cyber Essentials Plus accreditation.
• Coordinating IT equipment, software licensing, contracts and procurement.
• Delivering IT inductions, guidance and training to colleagues.
• Supporting the implementation of new technology and improvements to existing systems., You’ll play an important part in helping our teams deliver services that make a positive difference to people’s lives.

You’ll have the opportunity to take ownership of a varied IT function, contribute ideas, develop improvements and work with colleagues across different services.

We recognise that flexibility matters, which is why, although our preference is for a full-time appointment of 37.5 hours per week, we welcome applications from candidates seeking between 30 and 37.5 hours.

We’re looking for someone who combines strong technical knowledge with excellent communication skills and a practical, solutions-focused approach.

You’ll need:

• At least two years’ experience in an IT support, IT engineer or similar role, ideally within a small or medium-sized organisation.
• Experience providing both hands-on and remote technical support.
• Good working knowledge of Windows environments, Microsoft 365, networking, hardware and IT security.
• The ability to troubleshoot technical issues, manage competing priorities and work independently.
• Strong communication and customer service skills, with the ability to explain technical information clearly to colleagues with different levels of IT confidence.
• A proactive, organised approach and a willingness to take ownership of problems through to resolution.
• The ability to drive and access to a car for occasional visits to our operational sites.

Experience with SharePoint administration, mobile device management, supplier management, Cyber Essentials, website administration or delivering IT training would be particularly welcome.

Above all, we’re looking for someone who is approachable, adaptable and genuinely enjoys helping people get the best from technology.

Salary: £28,000 - £32,000 per annum (pro rata, dependent on experience)