Systems Engineer

• Monitor site uptime and health across the kiosk fleet, and drive the patterns behind repeat failures to zero;
• Troubleshoot hardware in the yard - edge compute, cameras, ID readers, displays, networking, power, enclosure - remotely where possible and on-site when it isn’t;
• Contribute to the next kiosk hardware revisions: component and layout changes, downstream impact on enclosure and access-control hardware, and power resilience including UPS sizing and failover;
• Own factory acceptance testing with our hardware manufacturers and site acceptance testing for new site launches;
• Deliver site-specific solutions, including integrating our access-control platform with customer-operated security and video management systems;
• Build configuration utilities and automation so a kiosk goes from crate to live without a specialist, and maintain the kiosk documentation - interconnect, network, power, accessories - plus on-call runbooks; and
• Participate in an on-call rotation, and help improve monitoring and alerting for field hardware.

• 3+ years in systems engineering, field engineering, edge infrastructure, IT infrastructure, or a similar hands-on role supporting production hardware in the field;
• Hands-on experience supporting Ubuntu or other Linux-based systems, including remote access, log review, and command-line troubleshooting;
• Demonstrated ability to troubleshoot across hardware, firmware, operating systems, networks, and applications, and to isolate a root cause rather than swap parts until it works;
• Working knowledge of Ethernet networking, IP addressing, switching, VLANs, VPNs, and cellular connectivity;
• Practical understanding of PoE, power supplies, power distribution, UPS and backup power, and recovery from power interruptions and brownouts;
• Experience supporting fleets of remote, unattended, or distributed systems, including remote monitoring, alerting, and recovery;
• Experience with IP cameras and access control hardware - installation, configuration, aiming, and calibration;
• Scripting ability sufficient to automate configuration and provisioning tasks (Python, Bash, or similar);
• Experience writing and maintaining technical documentation - interconnect and wiring diagrams, network and power documentation, installation standards, and runbooks;
• Willingness to travel to sites for launches, installations, and escalations, and to participate in an on-call rotation;
• Strong communication skills, with the ability to work across technical and non-technical teams, including Field Operations and customer-side IT and security staff;
• Experience with factory acceptance testing, site acceptance testing, or commissioning new installations a plus;
• Experience integrating with customer-operated video management or security systems (Genetec, Milestone, Avigilon, Verkada, or similar) a plus;
• Experience with NVIDIA Jetson, industrial PCs, single-board computers, or other edge compute platforms a plus;
• Experience with Tailscale, Teltonika, Ubiquiti, or comparable remote access and networking equipment a plus;
• Experience with kiosks, machine vision, industrial automation, or IoT systems a plus; and
• Experience with equipment deployed outdoors or in semi-controlled environments, including enclosures, mounting, and thermal considerations a plus.

• Title Commensurate with Experience
• Comprehensive Benefits Package including Health, Dental, and Vision Insurance
• 401(k) Retirement Plan Matching
• 18 Paid Holidays
• Unlimited PTO
• Friday Team Lunches

Outpost is an Equal Opportunity Employer and Prohibits Discrimination of Any Kind. FULL_TIME Organization

Outpost is building the backbone of freight. We’re reinventing how supply chain infrastructure works in America with carrier agnostic truck terminals. As a vertically integrated real estate, operations, and technology company, we acquire and operate mission-critical real estate across the country to serve the largest logistics providers in the world. Backed by $1B from Greenpoint Partners, we’re scaling and building the most valuable logistics network in the country., We are seeking a Systems Engineer to keep the physical systems behind our platform running in the field - kiosks, edge compute, networking, power, cameras, and access control - and to make each new site launch faster and more repeatable than the last. Our site footprint is growing quickly, and when our system goes down, trucks stop moving and a customer’s yard stops running. This is a hands-on role: you will own uptime across the deployed fleet, troubleshoot hardware in the yard, run acceptance testing with our manufacturers and at new sites, integrate our access-control platform with customer security systems, and build the tooling and documentation that let a kiosk go from crate to live without a specialist on site. This position reports to Michael Sewell, Senior System Engineer.