Junior Systems Analyst (IT)

This role will assist in the modernization efforts for mission-critical systems supporting the Disability Evaluation System (DES) and other key programs. Working under the guidance of senior technical staff and government program leads, the IT Systems Analyst will support day-to-day IT operations, assist in user permissions and content organization in the existing SharePoint environment, participate in requirements gathering and testing for systems such as the Veterans Tracking Application (VTA), and help document business practices., * Assist senior analysts in monitoring and supporting program-related IT systems and infrastructure, including the VA’s Veterans Tracking Application (VTA) and associated case management tools.

• Provide day-to-day administrative support for the organization’s existing SharePoint environment (SharePoint Online / M365). Assist users with access permissions, maintain folder hierarchies and document libraries, update page content, and help monitor automated workflows.
• Assist in drafting, logging, formatting, and monitoring the status of System Change Requests (SCRs) and enhancement tickets for VTA and related program applications through completion.
• Support User Acceptance Testing (UAT) cycles by executing test cases, verifying functional requirements, recording testing outcomes, and documenting bug reports and anomalies for developers.
• Participate in stakeholder meetings, capture detailed meeting minutes, and assist in compiling functional requirements, system user guides, standard operating procedures, and training materials.
• Assist in drafting and updating basic business process flowcharts and workflows to reflect program updates and Military Department procedures.
• Triage end-user inquiries, troubleshoot basic system or site access issues, and coordinate with Tier 2/Tier 3 technical support teams as needed.

• Bachelor’s degree or higher in Computer Science, Information Systems, Information Technology, Business Information Systems, or a related field (or equivalent combination of education and internships/work experience)

Experience:

• A minimum of two (2) years of related experience. Experience researching, developing, and recommending IT strategies. Experience monitoring system change requests. Experience assisting in the preparation for new IT systems.
• Familiarity with navigating, updating, and maintaining modern SharePoint sites, document libraries, metadata, and Microsoft 365 applications (Teams, OneDrive, Outlook).
• Strong proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Visio) for creating spreadsheets, tracking logs, presentations, and process diagrams.
• Eagerness to learn new federal IT systems, follow established operating procedures, and assist team members in a collaborative environment.
• Exceptional organizational and time management skills, adept at managing multiple tasks and prioritizing responsibilities to consistently meet deadlines.
• Excellent written and verbal communication skills, strong attention to detail, and the ability to organize technical information clearly for non-technical stakeholders.
• Adept at effectively interacting with diverse stakeholders and working collaboratively in a team environment., * Familiarity with federal health IT systems, the Department of War, or the Department of Veterans Affairs.
• Exposure to Microsoft Power Platform (Power Apps, Power Automate, or Power BI).
• CompTIA Security+ certification (or willingness to obtain DoD 8140/8570 compliance), * Are you proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)?
• Do you possess exceptional organizational and time management skills, adept at managing multiple tasks and prioritizing responsibilities to consistently meet deadlines?
• Do you possess excellent written and verbal communication skills, strong attention to detail, and the ability to organize technical information clearly for non-technical stakeholders?
• Are you adept at effectively interacting with diverse stakeholders and working collaboratively in a team environment?
• Do you possess experience supporting federal healthcare, Military Department or DoW IT programs?
• Have you had exposure to Microsoft Power Platform (Power Apps, Power Automate, or Power BI)?
• Do you possess CompTIA Security+ certification (or willingness to obtain DoD 8140/8570 compliance)?
• Do you posses familiarity with navigating, updating, and maintaining modern SharePoint sites, document libraries, metadata, and Microsoft 365 applications (Teams, OneDrive, Outlook)?
• Do you possess an eagerness to learn new federal IT systems, follow established operating procedures, and assist team members in a collaborative environment?

Education:

• Bachelor’s (Required)

Experience:

• related: 2 years (Required)

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance