Live Scan Technician & Support

Live Scan & Biometric Operations:

• Perform electronic fingerprint captures (Live Scan) for scheduled appointments and walk-ins in accordance with California DOJ and FBI quality standards.
• Examine and verify government-issued photo identification against state-approved standards (e.g., driver’s license, passport, military ID).
• Review and audit “Request for Live Scan Service” (BCIA 8016) forms to ensure accurate authorizing agency identifiers, billing types, and applicant data before transmission.
• Manage client intake workflows, walk-in queues, and online scheduling software, confirming appointments and issuing transmission receipts containing ATI tracking numbers.
• Process and reconcile rolling fees and statutory state/federal processing fees using the point-of-sale (POS) system; perform end-of-day transaction settlements and administrative reporting.
• Clean and maintain Live Scan equipment and workstations daily; coordinate troubleshooting with software and hardware technical support when necessary.
• Handle sensitive client information with the highest level of discretion and professionalism in accordance with California DOJ security standards and federal privacy regulations.
• Coordinate and operate Live Scan equipment for scheduled off-site group clinics and volunteer enrollment events across San Diego County.

Finance, Operations & Facility Support:

• Assist the Finance Specialist with tasks as needed such as mail and check processing, data entry, and other administrative duties as assigned.
• Assist the Director of Operations with daily administrative workflows, delivery center coordination, and cross-departmental projects during intervals between scanning sessions.
• Provide backup front-desk reception coverage, greeting visitors, answering phone lines, and routing general inquiries.
• Assist with routine administrative filing, inventory staging, receiving shipments, and preparing meeting rooms for agency and community partner events.
• Provide general administrative and customer service support across programs and other tasks as assigned.

The ideal candidate will have the following:

• Completion of High School or equivalent.
• Current California Certified Fingerprint Roller Certificate strongly preferred but not required.
• 1-3 years working in customer service, administrative or front-office operations
• Experience in the nonprofit sector a plus.
• Ability to learn and maintain strict compliance with both State and Federal regulations regarding Live Scan operations, data management and record keeping
• Strong team player who can collaborate effectively, take direction, and fulfill responsibilities in a fast-paced, challenging, and constantly changing environment.
• Excellent communication skills, both written and verbal.
• Proactive attitude to exceed expectations and take initiative.
• Excellent computer and technology skills, including proficiency with web-based scheduling platforms, POS systems, and Microsoft Office (Word, Excel, Outlook).
• Ability to work independently and problem solve.

REQUIREMENTS:

Standard office environment. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions. Must have a valid California driver’s license. Physical requirements include standing, sitting, typing, bending, and lifting to approximately 35 lbs. The noise level in the work environment is moderate. Must have reliable transportation.

Successful candidates for this position will be subject to a Live Scan background check clearance as a condition of employment.