Digital & IT Technical Spec 1 - SAP Sales and Customer Service

The Digital and IT SAP Sales and Customer Service Functional Specialist defines and improves business processes, aligns technical solutions to business strategy, and enables the deployment and ongoing support of the Digital Selling application portfolio, with a primary focus on SAP S/4HANA Sales and Distribution (SD) and Order To Cash(OTC) development and implementation. Experience with Salesforce is a plus.

This position does not have direct reports

Responsibilities

Essential Functions

• Lead or co-lead complex and/or global Digital and IT initiatives, delivering results on time and ensuring consistent deployment of standard processes and functionality worldwide.
• Perform system and process analysis; interpret data to identify gaps and recommend improvements within IT and/or the business function.
• Support the development and implementation of new technologies/services, including status communication, stakeholder reporting, and project closure activities.
• Build strong relationships with business partners and collaborate on future capabilities and enhancements.
• Communicate decisions and formalize recommendations impacting the area of responsibility to the manager, business partners, and key stakeholders as appropriate.
• Serve as a point of contact for communications, coordination, and expectation management with third-party IT and service vendors.
• Manage competing priorities; provide direction, guidance, and mentoring to team members as needed.
• Deliver multiple solutions while balancing conflicting priorities, timelines, and resources.
• Perform system and process analysis; interpret data to identify gaps and recommend improvements within IT and/or the business function.
• Strong understanding of Quote-to-Cash / Order-to-Cash processes, with demonstrated ability in business process analysis and end-to-end solution design.
• Create and maintain testing materials, training documentation, best practice guides, and end-user documentation.
• Conduct knowledge transfer and cross-training with team members; encourage continuous improvement through team feedback.
• Provide support for existing live locations and the user community.
• Provide after-hours technical support as needed.
• Travel as required.

• Bachelor’s degree in Computer Science, Information Systems, or a related field (or international equivalent).
• 5+ years of hands-on SAP SD/S/4HANA experience preferred, including production support for Order-to-Cash (O2C/OTC) operations.
• Proven SAP SD/OTC experience with strong S/4HANA implementation exposure (greenfield preferred) and logistics/process optimization experience.
• Strong functional/configuration knowledge across SD, including enterprise structure, order types, customer master data, pricing, quoting, shipping/transportation, billing, and reporting.
• Strong understanding of Quote-to-Cash / Order-to-Cash processes, with demonstrated ability in business process analysis and end-to-end solution design.
• Demonstrated integration experience between SD and other modules (FI, MM, LE, WM, TM, PP, CRM), with understanding of end-to-end process and data impacts.
• Experience supporting implementation activities such as data migration, defect triage/resolution, cutover readiness, and end-user training/hypercare.
• Strong analytical and problem-solving skills with the ability to leverage multiple resources/tools to drive resolution.
• Excellent written and verbal communication skills; strong collaboration and interpersonal skills across all organizational levels.
• Demonstrated learning agility, adaptability, and leadership capability in a global environment.
• Willingness to cross-train and learn new technologies.
• Salesforce experience is a plus.