Technical Support Specialist - COOP

The Technical Support Intern provides in-field technical support of assigned CLAAS products.

• Provides technical and service support for assigned CLAAS products at the dealer location, customer site, or in the field, including investigating concerns and effectively identifying resolutions.
• Performs necessary repairs to assigned CLAAS products as required.
• Responsible for conducting assigned field test activities as required.
• Assists with completion of Product Improvement Programs and Campaigns as requested.
• Schedules dealer and customer visits as dictated and directed by the technical needs of the Field Support and Warranty Manager.
• Reports customer and dealer visits and territory activity on a regularly scheduled weekly basis.
• Reports results and variances daily. Propose necessary actions and work closely with the Field Support and Warranty Manager.

Additional Functions

• Periodic fabrication, installation, and instrumentation of parts for field validation as needed.
• Present test results to Service, Product Management, and Engineering group using both written and verbal communication.
• Support of Service office personnel by reviewing documents and manuals as well as other support activities in Omaha.
• Participate in internal training programs, Technical training efforts and other tasks as assigned or required by management.
• Other tasks as assigned or required by management.

Note: This position includes extensive travel - expect 60% - 100% travel; valid driver’s license and passport is required o Extensive stays of 1-4 weeks may be required in support of regional harvest activities. During these times, 2 - 3 weekends away from home at a time is probable.

• Working towards a Bachelors’ Degree with emphasis in a technically related field or equivalent experience - Agricultural based study, a plus.
• Agriculture equipment background with experience in operation, maintenance, and repair or Agricultural Equipment preferred.
• Ability to analyze agricultural equipment performance issues and quickly identify resolutions.
• Excellent technical communication skills in both written and oral form with excellent interpersonal skills.
• Proficient computer use in MS Windows, including but not limited to Outlook, Microsoft Office and a willingness to learn other programs as required.
• Must be able to meet deadlines and handle a high volume workload in a fast-paced environment with strong attention to detail.

CLAAS of America is part of a family-owned company that has people throughout North America. As a team, we stand for the successful sales and service of the CLAAS product range in North America. Together, with our sales partners, we strive to empower farmers to be the best in their fields.