INFORMATION TECHNOLOGY SPECIALIST I

Under the direction of the Staff Services Manager II, Contracts, Grants and Loans Office, the incumbent serves as the supervising manager for the Contracts Unit within the California Energy Commission, and manages the professional staff who administer contract agreements. The Staff Services Manager I acts as the subject matter expert for questions and issues related to non-IT services contracts, and acts as an in-house consultant for determining the applicability of funding sources. The incumbent is an expert in the policies and procedures within the State Contracting Manual administered by the Department of General Services., The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

• Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.CalCareers.ca.gov. All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
• Resume is required and must be included.
• Statement of Qualifications - Your SOQ should be no longer than two pages, single-spaced, with no smaller than 12-point font. Applications received without an SOQ will not be considered. Visit How to Write a Statement of Qualifications for instructions. See SOQ questions below.
• Statement of Qualifications - 1) Describe your experience administering or supporting cybersecurity technologies and responding to security events or incidents. Include your experience identifying threats or vulnerabilities, analyzing security information, determining appropriate actions, and implementing containment or remediation activities. 2) Describe your experience administering an IT service management platform such as ServiceNow. Include your experience managing incidents and service requests, configuring or improving workflows, developing reports or automation, and improving IT service delivery. 3) Describe a complex information technology project or technical problem you were responsible for leading or resolving. Explain how you analyzed the issue or requirements, evaluated potential solutions, coordinated with stakeholders or technical resources, implemented and tested the solution, and communicated the outcome.

Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting.

In addition to evaluating each candidate’s relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate: 1) Demonstrated experience administering and supporting enterprise cybersecurity technologies, including endpoint security, security configurations, vulnerability management, security monitoring, and incident response. 2) Experience administering and supporting ServiceNow or another enterprise IT service management platform, including incident management, service requests, workflows, reporting, automation, and process improvement. 3) Experience administering identity and access management technologies, including Microsoft Entra ID, multifactor authentication, account provisioning, group management, access controls, and authentication services. 4) Experience administering and supporting Microsoft 365 services, including Exchange Online, Microsoft Teams, SharePoint Online, OneDrive, and related enterprise productivity technologies. 5) Experience administering and troubleshooting enterprise network and telecommunications technologies, including wireless infrastructure, telecommunications devices, voice and collaboration technologies, user accounts, and related services. 6) Experience analyzing complex technical or security problems, evaluating alternatives, implementing solutions, and recommending improvements to enhance security, reliability, performance, and service delivery. 7) Experience leading or participating in information technology projects, including requirements analysis, solution evaluation, implementation, testing, documentation, and coordination with stakeholders and technical resources. 8) Strong verbal and written communication skills, including the ability to explain complex technical and security concepts to technical and non-technical audiences and develop clear technical procedures and documentation.

The CEC supports a hybrid workplace model with office-based and remotecentered workers. Limited in-person attendance and occasional travel may be required based on the needs of the division. Regular and consistent attendance is essential to successful performance. This position is remote-centered, which means the incumbent works 50 percent or more of their time from an alternate work location., 1) Create an online CalCareers account. For a tutorial on the state application process, visit California State Hiring Process Instructional Video Series - YouTube or contact Careers@energy.ca.gov. 2) Complete and pass the IT Specialist I exam to be eligible to be hired for available positions. See information on Energy Commission Assessments and Exams. 3) To apply for this position, submit an application package through your CalCareers account. An application package must include all items under the “Required Application Package Documents” section. Resumes will not be accepted in place of a State Examination and Employment Application (STD. 678). Applications must include “to” and “from” dates (month/day/year), time base (full-time/part-time/number of hours per week/month), and applicable civil service classifications.

State employees are subjected to a temporary reduction in pay in exchange of 2025 Personal Leave Program (PLP) accruals. The specific reduction rate and hours were negotiated and agreed upon by each bargaining unit agreement. Department Website: https://www.energy.ca.gov

The CEC was established by the Legislature in 1974 to address energy challenges facing the state. Today, the CEC is the state’s primary energy policy and planning agency and is leading the state to a 100% clean energy future. Serving all Californians, the CEC embodies diversity, equity, and inclusion, and has taken an active and meaningful role in creating an environment that enables each employee to thrive. The CEC supports a hybrid workplace model with a workforce of office-based and remote-centered workers. The CEC operates under the umbrella of the California Natural Resources Agency and shares offices with the agency in a LEED Platinum Certified Building in downtown Sacramento.