IT Systems Engineer in Glendale

• Bachelor’s degree in Information Technology, Computer Science, Engineering, or equivalent experience. \n

• CCNA or CCNP certification, or an equivalent combination of relevant training and experience. \n

• 2+ years of experience in IT infrastructure, systems administration, network support, or manufacturing IT environments. \n

• Working knowledge of ITIL practices for incident, problem, and change management. \n

• Solid understanding of networking, servers, virtualization, and endpoint management. \n

• Strong troubleshooting and problem-solving skills, with the ability to work independently and escalate appropriately. \n

• Effective verbal and written communication skills, with the ability to work with technical and non-technical stakeholders, including union-represented resources. \n

• Ability to manage multiple tasks and shifting priorities in a fast-paced operational setting. \n

• Willingness to work off-hour, weekend, and holiday shifts as business needs require. \n

• Self-starter with strong ownership, attention to detail, and follow-through. \n

• Install, configure, monitor, and maintain site IT infrastructure, including data center equipment, network devices, servers, PCs, mobile devices, and related hardware and software. \n

• Provide day-to-day technical support for IT equipment across production, warehouse, office, lab, utility, outbuilding, and remote operating areas. \n

• Perform routine system health checks, capacity monitoring, and proactive maintenance to resolve issues before they affect operations. \n

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Incident Response and Maintenance

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• Serve as the first-line responder for incidents, performing triage, troubleshooting, and escalation. \n

• Document root cause analysis and support the implementation of preventive and corrective actions. \n

• Execute planned maintenance, system updates, and outages in coordination with operations, plant teams, vendors, and IT leadership to minimize disruption to production. \n

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Project and Initiative Support

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• Support the rollout of major IT and business initiatives, including infrastructure and application upgrades, industrial IoT deployments, cybersecurity remediation, and end-user productivity tools. \n

• Execute installation, testing, and go-live activities for approved projects. \n

• Assist in developing, testing, and maintaining disaster recovery and high-availability procedures for critical plant infrastructure and manufacturing applications. \n

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Cybersecurity and Compliance

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• Support cybersecurity compliance efforts, including patching and vulnerability remediation. \n

• Administer access controls and help ensure adherence to security policies. \n

• Partner with IT leadership and vendors to close remediation items on schedule. \n

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Documentation and Team Support

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• Maintain accurate documentation of systems, configurations, incidents, and procedures, including runbooks and knowledge base articles. \n

• Mentor junior technicians and contribute to a safe, inclusive, and accountable team environment. \n

• Communicate clearly with technical and non-technical stakeholders, including union-represented resources. \n

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