Functional Developer - Microsoft Dynamics 365

Seven Resourcing is recruiting an experienced Functional Developer - Microsoft Dynamics 365 Contact Centre & CRM for a remote interim opportunity.

This is an excellent opportunity for a Dynamics 365 specialist to use their technical and functional expertise to configure, develop and support CRM and contact centre solutions. You will translate business requirements and solution architecture designs into effective functional solutions, helping improve customer service operations and digital customer experiences.

Working with stakeholders and technical teams, you will support the configuration, testing, deployment and ongoing development of Microsoft Dynamics 365 Customer Service and Contact Centre capabilities.

The role will involve working with case management, queues, routing, service-level agreements (SLAs), telephony integrations and digital customer channels, alongside Microsoft Power Platform technologies.

Key Responsibilities

• Configure and support Microsoft Dynamics 365 Customer Service and Contact Centre solutions.
• Interpret business requirements and solution architecture designs, translating them into functional CRM and contact centre configurations.
• Support case management, queues, routing, service-level agreements (SLAs), voice, email and digital customer channels.
• Work with telephony integrations, including Microsoft Teams Phone, Direct Routing, Azure Communication Services (ACS) and SIP-based voice solutions.
• Use Microsoft Power Platform technologies, including Dataverse, Power Automate and Power BI, to support business requirements.
• Assist with solution deployments, testing, release management and the promotion of solutions across development, test and production environments.
• Troubleshoot technical and functional issues, identifying solutions and supporting system performance.
• Engage with stakeholders to understand requirements, resolve issues and deliver effective CRM and contact centre functionality.
• Work collaboratively with technical teams and solution architects to ensure solutions meet business needs.

• Experience with Microsoft Power Platform, telephony integration and CRM configuration required., * Demonstrable experience configuring and supporting Microsoft Dynamics 365 Customer Service and Contact Centre.
• The ability to translate business requirements and solution architecture designs into functional CRM solutions.
• Knowledge of case management, queues, routing, SLAs and omnichannel customer service capabilities.
• Experience with telephony integration, particularly Teams Phone, Direct Routing, Azure Communication Services (ACS) and SIP-based voice solutions.
• Experience using Microsoft Power Platform, including Dataverse, Power Automate and Power BI.
• Experience supporting software deployments, testing, release management and environment promotion.
• Strong troubleshooting and problem-solving skills.
• Excellent communication and stakeholder engagement skills.
• The ability to work independently and collaborate effectively with technical and business teams in a remote environment., * Microsoft Dynamics 365 CRM and Contact Centre: 2 years (required)

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