Desktop Support Specialist
BLUE PACIFIC RE INC
Lexington, KY, United States
about 1 month ago
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Role details
Contract type
Temporary contract
Employment type
Full-time (> 32 hours)
Experience level
Starter
Experience required
1 year minimum
Compensation
$45,760.0 - $52,000.0
Working hours
Regular working hours
Job source
Tech stack
Microsoft Windows
Active Directory
Desktop Computing
Networking Basics
Software Engineering
Software Troubleshooting
Peripherals
Laptops
Job description
Job Summary: Provide Level 1 technical support to end users, troubleshoot hardware/software issues, and ensure timely resolution of IT incidents., * Provide support via phone, email, and ticketing tools.
- Troubleshoot Windows, desktops, laptops, printers, and applications.
- Assist with Microsoft 365, Active Directory, and password/access issues.
- Inst
- all and configure hardware, software, and peripherals.
- Document and resolve tickets within SLA; escalate complex issues as needed.
Requirements
- 1-3 years of desktop/technical support experience.
- Knowledge of Windows, Microsoft 365, Active Directory, and basic networking.
- Strong troubleshooting and communication skills.
- CompTIA A+ or equivalent certification is a plus.
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Prepare application
- Draft this with your agent
- Open in Claude
- Open in ChatGPT
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