ServiceNow Now-Assist Solution Architect

As per the latest update from the client . This search is a shift toward the architecture and strategy side of ServiceNow. We can move slightly away from highly technical, hands-on developers and place more weight on communication, stakeholder engagement, platform governance, and long-term roadmap planning. Technical depth is still required, but it is no longer the primary differentiator. Key areas to target:

• ServiceNow platform strategy and roadmap development
• Release and upgrade strategy experience
• Domain separation expertise
• Solution architecture and design
• Root cause analysis and complex problem resolution
• Ability to translate business requirements into scalable platform solutions
• Strong executive-level and client-facing communication

We should also revisit strong ServiceNow Solution Architects who can remain hands-on when needed but bring a more strategic and consultative approach. The ideal candidate can define the vision, communicate it effectively, design the solution, and help guide implementation when necessary., * Own and influence the technical direction of the enterprise ServiceNow platform.

• Partner with business and technology stakeholders to identify and evaluate platform capabilities that can be leveraged across multiple teams.
• Define and drive platform roadmap initiatives aligned with business objectives and enterprise architecture standards.
• Lead technical design discussions involving architecture tradeoffs, risks, scalability considerations, and implementation strategies.
• Provide hands-on architectural leadership for ServiceNow development, integrations, upgrades, and platform enhancements.
• Serve as the highest level (Level 3) technical escalation point for complex platform issues.
• Support major platform initiatives including upgrades, modernization efforts, performance optimization, and platform governance.
• Evaluate opportunities to improve user experience, workflow automation, platform adoption, and operational efficiency.
• Drive strategic initiatives including data retention, archiving, storage optimization, and enterprise-scale platform improvements.
• Collaborate with development teams on architectural standards, best practices, and solution design.

ServiceNow Platform Expertise

• Deep hands-on experience architecting and supporting large-scale ServiceNow implementations.
• Experience serving as a Technical Architect, Solution Architect, or Platform Architect within ServiceNow environments.
• Strong understanding of ServiceNow platform architecture, workflows, integrations, security, and governance.
• Ability to evaluate technical tradeoffs and define scalable enterprise solutions.

Enterprise Architecture & Leadership

• Experience supporting large enterprise environments with multiple stakeholder groups.
• Demonstrated ability to influence strategic technology decisions and platform roadmaps.
• Experience leading technical initiatives without direct people management responsibilities.
• Proven ability to operate independently and provide senior-level technical leadership.

Development & Integration

• Experience with ServiceNow custom development and integrations.
• Understanding of React-based user interface development.
• Experience working with APIs and enterprise integration patterns.
• Azure DevOps / Azure Pipelines experience for CI/CD and deployment automation.
• Experience with deployment strategies, platform automation, and cloud-based delivery processes.

Data & Platform Technologies

• Understanding of Data Lake and Data Warehouse architectures.
• Familiarity with Snowflake and enterprise data platforms.
• Experience supporting integrations between ServiceNow and external data ecosystems.

Preferred Qualifications

• Experience with ServiceNow AI solutions and the broader ServiceNow AI portfolio.

• Hands-on exposure to:

• Now Assist
• AI Agents
• AI-powered workflow automation
• Developer productivity and build-assist capabilities

Experience evaluating and implementing AI-driven solutions within enterprise platforms.

Knowledge of emerging ServiceNow AI capabilities and their business value.