IT Support Specialist

Seeking a technically skilled and customer-focused IT Support Specialist to serve as the first point of contact for all internal technology needs. This role supports attorneys and staff by troubleshooting hardware, software, and network issues and ensuring smooth daily operations across all systems., * Serve as the initial contact for technology-related inquiries and resolve hardware, software, and network issues.

• Work with an external MSP to address escalated or complex tickets.
• Configure and deploy computers, operating systems, applications, and user accounts for new hires.
• Remove access and wipe devices for departing employees.
• Install, update, and configure software including Microsoft 365, Teams, Zoom, and other business applications.
• Maintain accurate inventory of technology assets such as laptops, printers, servers, and networking equipment.
• Assist with monitoring and troubleshooting LAN and WAN environments, VPN connectivity, Wi-Fi access points, and server performance.
• Log all service requests, update ticket statuses, and contribute to internal knowledge base articles, FAQs, and training materials.
• Provide guidance to employees on software usage, system upgrades, and cybersecurity best practices.
• Collaborate with the MSP and internal operations leadership on network upgrades and security protocols.
• Deliver support through phone, email, chat, and in-person interactions and communicate technical concepts clearly to non-technical users.
• Travel to satellite offices as needed for hardware deployment, office moves, and on-site troubleshooting.

• Two or more years of experience in IT support or help desk roles.
• Strong knowledge of Windows operating systems, Microsoft 365, and common business applications.
• Familiarity with networking fundamentals including LAN, WAN, VPN, Wi-Fi, routers, and switches.
• Experience with ticketing systems and documentation practices.
• Strong communication skills and a customer-first approach.
• Ability to lift and move computer equipment as needed.
• Valid driver’s license for occasional travel., * IT support or help desk roles. : 2 years (Required)

License/Certification:

• Drivers License (Required)

Ability to Commute:

• Cleveland, OH 44112 (Required)

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance